Front Desk Manager at InterContinental Washington DC - Wharf

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world, operating a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in each of our collections, whether luxury or lifestyle, pushing the industry to new heights.

Located at The Wharf on Washington, D.C.’s waterfront, Inter Continental Washington D.C. – The Wharf offers sophisticated contemporary style with stunning Potomac River views. The hotel features a seasonal rooftop pool, full‑service spa, and a welcoming, modern luxury experience for both guests and locals.

Our guests’ memorable experiences start at the front desk. We’re looking for a Front Office Manager to lead the front‑office team, ensuring exceptional first impressions from registration and reservations through porter and concierge services.

A little taste of your day‑to‑day:

• Managing and coaching the front‑office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front‑office inspections to ensure we’re making the right first impression
• Finding new ways to drive revenue from walk‑ins and upselling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting to the Director of Front Office while supervising a team of front‑desk employees across several specialisms

• Bachelor’s degree or higher education qualification equivalent in Hotel Management, Business Administration, or a related field
• 3+ years of front‑office or guest‑service experience, including management duties
• Fluent in English; proficiency in additional languages is preferred

We offer a competitive salary of $70,000 to $75,000 (varying by experience and performance) and comprehensive benefits—including paid time off, medical/dental/vision insurance, 401(k), and additional perks such as room discounts and training. This role may also be eligible for bonus pay.

We value your growth and well‑being, providing a supportive, inclusive environment where you can thrive. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

• Salary range reflects the lowest to highest pay scale we believe we would pay for this role at the time of posting. Adjustments may be made based on education, experience, performance, and other factors.
• Pay is considered wages only once earned, vested, and determinable. Bonus, commission, or other compensation remain at the company’s discretion until paid.
• Request reasonable accommodation during the application process by contacting the company.
• IHG does not accept unsolicited CVs or resumes from staffing or recruiting agencies.
• Available benefits may differ for residents of or applicants within the State of Washington.