Assistant General Manager

About Pirate Ventures

At Pirate Ventures, we live boldly and act differently. We're a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human‑first, allowing us to positively impact, empower, and collectively celebrate others.

Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other.

Pirate Ventures is looking to hire a meticulous, detail‑oriented, and grounded General Manager to help build and guide our ship. You will work closely with the Director, charting the course and building a crew. This position will require the ability to work independently, as a self‑starter, and as part of a team, receiving and delegating responsibilities, navigating a mix of event management and day‑to‑day operations.

Utilizing your excellent logistics skills and strength in multi‑tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition.

• Build a team of hospitality Superheroes!
• Build, manage, and maintain top‑notch training programs so the facility runs to an agreed‑upon set of standards
• Keen technical skills working with hospitality software solutions, eg Toast, TOCK, Tripleseat
• Strong knowledge of writing, managing and enforcing Standard Operating Procedures
• Support and work alongside the executive team to grow a world‑class entertainment company with a guest‑centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry
• Capable of managing, and overseeing the accounting and finances of the business unit
• Oversee and manage facilities in a safe and efficient manner
• Maintain rapport with vendors, coordinating and supervising delivery of services
• Manage and resolve crew conflicts in a professional manner
• Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency
• Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre‑shift meetings with team members
• Ensure the best possible guest experience for private and corporate events, including set up and clean‑up, and the highest level of customer service via email, phone, and in‑person touchpoints
• Responsible for maintaining compliance with all local alcohol/beverage and food safety laws applicable
• Working with our in‑house sales team, execute memorable events

• Minimum 3 years of management experience in the bar/hospitality industry, experience with new location opening is a plus!
• Commitment to and alignment with the company's core values
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
• Proficient in Microsoft Office 365
• Experience with Triple Seat and Toast is preferred
• Experience with Private Events is preferred
• Must have initiative and strong interpersonal skills
• Evenings and weekends will be required
• Proof of DC ABRA Manager‑on‑Duty certification required prior to start of employment
• Proof of Servsafe (or equivalent) certification required prior to start of employment
• Experience working in the hospitality industry, exhibiting the ability to accommodate and adapt to situations by effective decision making

Salary: $65000 - $75000 per year