Front Desk Supervisor | Hotel Arboretum|Washington, DC

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

You will also be responsible for the following daily tasks:

• Communicate clearly and demonstrate a high level of professionalism in a fast‑paced environment.
• Provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Step in to complete daily hotel front desk tasks.
• Assist Guest Services Manager with monitoring performance and attendance.
• Balance daily paperwork: handle cash drawer, deposits, reconcile credit cards, and submit batches.

We’re looking for someone with a high school diploma (or equivalent) and one to three years of related experience. You must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

Sometimes you’ll be behind a desk, but you also need to move around because more than half the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs, and more. You must also accommodate varying schedules, including nights, weekends, and holidays. In exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of an anything‑but‑standard growing hotel company.