Boathouse Shift Supervisor at Wharf Boathouse

Compensation Amount

Information not provided.

Wharf Boathouse, managed by Guest Services, Inc., is now hiring seasonal Boathouse Supervisors for the 2026 season. The season runs from mid‑March through October, and we operate five days a week. The supervisor position is full‑time; staff should expect to work at least four days a week, including one weekend day and the summer holidays such as Memorial Day, 4th of July, and Labor Day.

If you love working outdoors and helping guests, this is a great opportunity for you. Apply today to join our All‑Star Team!

The Boathouse Supervisor assists the Unit Managers in all aspects of unit operations and floor management, including equipment and property, to facilitate the fulfillment of financial goals and company initiatives. The supervisor also cultivates a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

• Ensure complete guest satisfaction at all times and handle complaints according to customer service standards.
• Monitor and supervise maintenance of dock and grounds areas to ensure quality standards.
• Assist in supervising and directing the unit's staff at the direction of the Unit Manager and Assistant Manager. Train hourly staff for peak performance and monitor staff development.
• Maintain a safe facility environment, including sanitation, dress code, cash control, and employee hygiene.
• Notify the General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Control and administer boat rentals.
• Assist customers with using equipment and safely getting on and off.
• Perform opening and closing procedures as directed.
• Operate motorboat for area sweeps and water rescues as needed.
• Perform end‑of‑day closeout, including cash accountability and sales reports.
• Price and stock inventory. Conduct and submit end‑of‑month inventories, extensions, and summaries.
• Clean and sanitize site equipment, take out trash, and clean bathrooms.
• Maintain awareness of safety issues and report them immediately to your manager.
• Respond to guests' calls and emails timely and courteously, helping them rebook and edit reservations.
• Perform other duties as required and requested by your Manager and/or Assistant Manager.

• High School Diploma or GED.
• Boating or related marina experience.
• Knowledge of sailing; experience preferred.
• Computer proficiency with MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; teamwork and problem‑solving skills.
• Strong customer service abilities; proactively assists customers and coworkers.
• Must be able to swim or be willing to wear a personal flotation device while on duty.

• Move about on foot to accomplish tasks, frequently moving within the unit; lift, carry, push up to 25 lb regularly, 30–35 lb frequently, and up to 50 lb occasionally.
• Stand for the entire workday and climb steps regularly.
• Work in wet, slippery, outdoor, hot, and damp conditions.
• Frequently immerse hands in water.
• Read and write work‑related documents in English.
• Speak clearly and understand speech in English; basic proficiency in Spanish, Portuguese, or Hindi preferred for certain locations.
• Communicate verbally with other employees in a fast‑paced environment.
• Physical presence at the job site is essential to perform job duties.

• Typical office equipment (computers, phone system, fax, copiers, scanners, etc.).
• All dock equipment and materials (boats, ropes, anchors, etc.).

Founded in 1917, Guest Services, Inc. has earned the reputation of a premier hospitality management company and National Park Service concessionaire in the United States. We provide best‑in‑class services across a wide variety of client sites, including luxury communities, hotels, resorts, government and business dining facilities, full‑service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION:
We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.