HR Operations Manager

Position Title: HR Operations Manager

Location: Washington, DC, United States

Department: People Operations Admin

Description:

Job Description

Reporting to the Chief People Officer, the Team Leader, Total Rewards role plays a key part in the design, management, and execution of total rewards strategies that enhance the employee experience across the full hire to retire lifecycle. This role oversees the day to day administration and operations of all employee benefits programs, payroll oversight, and related HRIS maintenance.

This position evaluates benefit plans for quality, cost effectiveness, compliance, market competitiveness, and employee satisfaction, while also identifying opportunities to enhance or introduce new programs. The Team Leader provides analytical and technical expertise to support program delivery, collaborates on broader strategic HR initiatives, and partners closely with internal stakeholders to ensure alignment with organizational goals.

The role leads HR professionals responsible for benefits administration, wellness, and payroll, fostering a collaborative, solutions oriented environment. Ultimately, the Team Leader, HR Operations is instrumental in shaping a positive workplace culture and ensuring that total rewards programs effectively support organizational priorities and employee needs.

Payroll and Benefits Administration:

• Oversee payroll administration, ensuring timely and accurate processing in compliance with applicable laws and organizational policies.
• Lead the design, implementation, and communication of competitive benefits packages that enhance employee satisfaction and retention and oversee the administration and daily operations of employee benefit programs, including benefits enrollment, leave administration, HRIS entry, and quality control. Monitor benefits utilization, manage vendor relationships, and ensure compliance with regulatory requirements.
• Oversee the organization’s wellness initiatives to ensure strategy supports ACC’s employees and is aligned with the overall total rewards strategy.
• Manage the organization’s retirement plans, assist CPO with the Employee Investment Committee, and coordinates the annual 403(b) audit to ensure compliance, accuracy, and effective plan governance.
• Oversee administration of the Leave program.

Compensation Strategy and Administration:

• Partner closely with Chief People Officer and Team Leader, HRBP & Recruitment to support the development, implementation, and upholding of a competitive compensation strategy that attracts, motivates, and retains employees.
• Partner with Chief People Officer to oversee the compensation structure, including base pay, bonuses, and incentive programs, ensuring internal equity and market competitiveness.
• Collaborate with HR Business Partners to conduct fair and comprehensive compensation analyses, ensuring alignment with industry standards, internal equity, and organizational objectives.
• Administer salary surveys and other HR-related surveys.

Team Development and Management:

• Lead, mentor, and develop a high-performing HR team, ensuring they possess the necessary skills and resources to deliver effective HR services.
• Set clear goals, provide ongoing feedback, and conduct performance reviews to ensure team members are aligned with organizational objectives.
• Foster a culture of continuous learning and professional growth within the HR department.

HR Programs:

• Partner with HR team and business leaders to uplift strategies that enhance the employee experience across every stage of the hire to retire lifecycle.
• Manage third party interactions related to employment verifications, unemployment insurance, and workers’ compensation.
• Ensure ongoing EEO compliance by partnering with third party providers to maintain up to date federal, state, and local labor law postings, and supports related reporting, documentation, and communication processes.
• Collaborate with HR colleagues and business leaders to review, update, and enhance employee handbook policies, ensuring clarity, consistency, legal compliance, and alignment with organizational values and practices.
• Perform additional duties and contributes to special…