Director, People Operations

About Blue Labs

Blue Labs is a leading provider of analytics services and technology for a variety of industry clients: including government, business, and political campaigns. We help our clients optimize their engagements with individual customers, supporters, and stakeholders to achieve their goals. Simply put: we help our partners do the most good by getting the most from their data.

Today, our team of data analysts, scientists, engineers, and strategists come together from diverse backgrounds to share a passion for using data to solve the world's greatest social and analytical challenges. We've served more than 400 organizations ranging from government agencies, advocacy groups, political campaigns, and businesses. Along the way, we've developed some of the most innovative tools available in analytics, media optimization, reporting, and influencer outreach-- serving a diverse set of industries, including the automotive, travel, consumer packaged goods, entertainment, healthcare, media, telecom, and more.

About the team:

The Operations and People team supports the staff of Blue Labs, their work, and their clients. Ops and People at Blue Labs includes People Operations: supporting recruitment, onboarding, and the employee experience;
Financial Operations: executing payroll, book-keeping, and financial planning;
Technical Operations: supporting application access, asset management, and engineering and broader Operational Logistics support: coordinating with corporate counsel and supporting facilities operations.

As a member of the Ops & People team, you might answer questions like:

• What is a current need at Blue Labs, and how can we build a process that addresses it?
• How can we make existing systems more efficient and values-driven?
• How can I create a plan that sets Blue Labs, its staff, and its clients up for success?

As part of the Ops & People team at Blue Labs you'll be working with a team of operations professionals with various work backgrounds and experiences who seek to make Blue Labs a more efficient, compliant, and positive place to work.

About the role:

The Director, People Operations leads all people engagement work at Blue Labs; ensuring a positive, accountable, and compliant employee experience throughout the company. This role requires a business savvy, empathetic leader willing to coach and advise while also pivoting to jump into the details. We are a kind, capable, growing team seeking a people person to develop our team members into their best selves.

This position reports to the Vice President, Operations & People.

In this position you will:

Talent Acquisition:

• Identify and cultivate key sources of diverse talent (i.e., online candidates sources, key partner organizations, local organizations, and professional groups) that are aligned with Blue Labs' work and positions
• Lead on developing a values-driven pipeline and recruitment program
• Oversee and be accountable to the process of job description creation and candidate pipelines and metrics

Workforce Management (Performance, Retention, & the Employee Experience):

• Lead and manage People Team members and bodies of work, including an Employee Experience Manager and People Operations Coordinator
• Lead performance driven retention and culture-building initiatives including regular manager coaching/training and staff engagement events

• Evaluate and resolve people challenges
• Design and implement a feedback loop aimed at identifying and retaining high performing staff
• Use data from the hiring feedback cycle to define profile and recruitment for new or vacant roles
• Serve as point of escalation for employees regarding job satisfaction, relationships with colleagues, or any other personnel matters
• Conduct review of compensation structure
• Manage performance conversations and business goals process

Diversity, Equity, Inclusion, and Accessibility:

• In collaboration with the Employee Experience Manager, serve as a resource to all staff on issues related to DEI; initiate and seize opportunities for change, dialogue and learning on diversity
• Provide updated best practice information to the organization on issues of DEI.

Onboarding/Offboarding:

• Lead the success of the onboarding and offboarding process for employees, ensuring a positive employee experience and state-specific compliance
• Oversee the correct, compliant, and timely completion of new hire and termination paperwork for employees; including offer letter drafting and execution, new hire paperwork paperwork and background checks, E-verify, Exit Interview completion, etc.
• Lead on administration of all benefits Blue Labs provides, including 401K plan, health insurance, and phone stipends

Such other reasonable tasks as may be assigned by management.

What we are seeking:

• A proactive, clear, and effective communicator, both digitally and verbally
• Effective problem solving aptitude to identify problems, determine accuracy and relevance of information, generate and evaluate alternatives, and to make recommendations
• Strong reasoning skills to…