Database Manager

Job Title:

Manager, Database

Department:
Membership

Reports to:

Director of Membership

Location:

Washington, DC (Hybrid)

Salary Range: $80,000-$90,000

FLSA status:
Exempt

Independent Sector (IS) is the nation’s membership organization for nonprofits and philanthropy. Our vision is for a charitable sector that is healthy, trusted, and equitable and helps all people in the United States thrive in a vibrant civil society and just democracy. We unite nonprofits and philanthropy to strengthen the charitable sector, identifying structural challenges and mobilizing around policy and practice solutions.

Independent Sector aims for a sector where charitable organizations are financially robust, powered by a thriving workforce that reflects the communities they serve, trusted, well‑governed, and effective, and informed and active advocates.

The Database Manager is primarily responsible for facilitating and coordinating the Association Management System (AMS):
Salesforce. The incumbent manages the development, maintenance, and optimization of IS’s data infrastructure through CRM integrations, SQL database administration, and reporting solutions across the organization. The Database Manager deploys strong CRM administrator and trainer and project management skills. This role applies technical expertise to ensure data accuracy, accessibility, and performance across systems, enabling efficient operations and informed decision‑making. The Manager collaborates with internal teams and external vendors to troubleshoot issues, implement improvements, and maintain secure, reliable data environments.

• Maintain Salesforce association management software (AMS)/ customer relationship management (CRM) software ensuring data integrity and validity
• Provide resources to staff to ensure that technology and data management procedures are understood and practiced consistently; train staff as needed.
• Research, propose, test, and implement improvements to the AMS/CRM to expand functionality and effectiveness of the database
• Develop and administer fields, views, reports, dashboards, campaigns, triggers, validations and other  objects and functions, including creating custom objects when necessary
• Troubleshoot AMS/CRM performance issues and elevate to vendor as appropriate for resolution
• Configure CRM components including forms, views, and workflows using Dynamics automation tools.

• Implement day‑to‑day project management activities for the migration from the AMS to Salesforce
• Assist in the creation and management of project plans, requirements and deliverables
• Communicate clearly and consistently with the organization regarding project status, challenges, risks, and mitigations
• Work closely with agencies and internal stakeholders to ensure all requirements are met and the deliverables are on time and meet expectations
• Support the implementation and maintenance of new technology solutions ensuring system efficiency, data integrity, and alignment with organizational needs, alongside staff and external Salesforce consultants
• Complete other duties as assigned

None.

• Bachelor’s degree in Information Systems, Database Administration, Data Analytics, Business Administration or a related field plus 3‑5 years of relevant experience in database management, CRM administration or related field. Experience working for a trade/membership association a plus. OR
• High school diploma and 5+ years relevant work experience, preferably within a membership or trade association organization.
• Relevant certifications (e.g., Salesforce Administrator, Salesforce Data Architect, Microsoft Dynamics CRM, SQL certification, or equivalent) strongly preferred.

• Knowledge of and previous experience with a membership database and/or Salesforce.
• Experience managing projects as it relates to the full life cycle of database migration and implementation.
• Ability to work successfully as a member of a team and independently with colleagues across the organization.
• Experience creating reports, dashboards, and processes to continuously…