Trainer Senior BSA

Overview

Role:
Trainer Senior BSA
Client: DC Gov

Location:

Washington, DC (Hybrid)

• Business analysis and process mapping
• Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
• Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.
• Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.
• Training and organizational change management
• Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
• Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, Azure Dev Ops , and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
• Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.