Director, Life Sciences Technology Consulting – Patient Services

What You Will Do

The Director, Life Sciences Technology Consulting (Patient Services) is responsible for shaping and delivering innovative technology solutions that transform patient services for biopharma clients. This role combines deep domain expertise in patient services with advanced technology consulting capabilities to design, implement, and optimize digital platforms, data architectures, and operational models that enhance patient access, engagement, and outcomes. Operating at the intersection of strategy, technology, and operations, the Director partners with senior client stakeholders to define the technology vision, drive execution, and ensure measurable impact across patient services.

Success in this position is measured by the ability to deliver scalable, compliant, and high‑performing technology‑enabled solutions that address complex patient needs and advance the client’s commercial and patient‑centric objectives. The Director is also accountable for achieving defined business development, sales, and revenue targets for Guidehouse.

Technology Consulting

Up to 10%

None

• Lead the design, development, and deployment of technology solutions for patient services, including digital engagement platforms, data integration architectures, and workflow automation tools.
• Advise clients on technology strategy, platform selection, and implementation roadmaps to optimize patient services and patient support programs (e.g., access, affordability, adherence, education, and reimbursement).
• Oversee the integration of advanced analytics, AI/ML, and automation into patient services operations to drive efficiency, personalization, and actionable insights.
• Manage project teams and client relationships, serving as a trusted advisor and thought leader in patient services technology transformation.
• Drive business development by proactively identifying and pursuing new opportunities, leading the sales process for patient services technology consulting, and being directly accountable for meeting sales and revenue targets for Guidehouse.
• Mentor and develop consulting staff, fostering a culture of innovation, collaboration, and continuous improvement.
• Continuously monitor industry trends, emerging technologies, and evolving patient needs to inform solution ideation and offering development.

• Bachelor’s degree in Business, Economics, Computer Science, Engineering, Life Sciences, Healthcare Administration, or a related field is valued.
• Minimum 10 years of experience in technology consulting, patient services, or digital health, with a track record of delivering complex solutions in biopharma or healthcare.
• Deep understanding of patient services strategy, technology, data, and operations.
• Proven experience designing and implementing technology platforms (e.g., CRM, patient portals, analytics dashboards).
• Demonstrated ability to lead multidisciplinary teams and manage senior client relationships.
• Excellent analytical, problem‑solving, and communication skills, with the ability to translate complex technical concepts into actionable business recommendations.

• Advanced degrees in a relevant field (MBA, MS, MPH, PhD, or similar).
• Experience with AI/ML, automation, and digital transformation initiatives in patient services.
• Prior consulting experience with top‑tier firms or in a biopharma technology leadership role.
• Expertise in program management, platform design, and solution implementation.
• Proficiency in building and scaling technology‑enabled patient services in a global context.
• Demonstrated thought leadership through publications, presentations, or industry engagement.

The annual salary range for this position is $–$. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a…