ServiceNow Solution Architect

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We’re seeking a hands‑on Service Now Solution Architect to lead the architecture and design of our CMDB and Discovery implementation. You’ll own the end‑to‑end technical approach—aligning with CSDM, establishing data governance, configuring Discovery/MID Servers, and ensuring integrations and reconciliations support audit‑readiness, security, and operational processes (Incident, Change, Asset).

• 7+ years with Service Now; 3–5+ years leading CMDB & Discovery implementations
• Deep knowledge of CSDM, CMDB, Discovery, Service Mapping, and I&R
• Hands‑on experience with MID Server deployment, credential vaults
• Proven integrations with SCCM/Intune, VMware, AWS/Azure/GCP, Dynatrace/Splunk/Solar Winds, etc
• Strong data modeling, normalization, and duplicate prevention experience
• Familiarity with ITIL v4 and audit/compliance requirements (SOX, ISO 27001)
• Service Now Certified System Administrator (CSA)

• Service Mapping (patterns/traffic‑based discovery), Cloud Discovery (AWS/Azure), and/or container/K8s discovery
• Performance tuning for large environments;
  Discovery scheduling to avoid network saturation
• Scripting:
  JavaScript, Glide API, Flow Designer; REST/SOAP integrations
• Experience creating operational dashboards and CMDB Health scorecards

• Service Now CIS – Discovery
• Service Now CIS – CMDB
• Service Now Certified Application Developer (CAD)
• Service Now Certified Technical Architect (CTA)
• ITIL v4 Foundation

• US Citizenship

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