ServiceNow Functional Lead
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-02-23
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-02-23
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Our client, a government agency in the public sector, is seeking a Service Now Functional Lead to join their team. As a Service Now Functional Lead, you will be part of the IT department supporting critical operational functions. The ideal candidate will demonstrate strong analytical skills, excellent communication, and collaborative spirit, which will align successfully in the organization.
Job TitleService Now Functional Lead
LocationWashington, DC (On-site)
ClearanceTS SCI
Pay RangeOpen
What's the Job?- Lead collection, synthesis, analysis, and documentation of existing business processes.
- Design and implement new business processes to improve operational efficiency.
- Collaborate with business and technical stakeholders to identify, define, and document detailed product requirements and use cases.
- Facilitate process redesign, serving as a liaison to the business community while advising on all change aspects.
- Provide expert guidance on Service Now platform analysis and system configuration.
- Expertise in Service Now Platform Analysis and System Configuration (P4 level).
- Proven experience in leading business process analysis and redesign.
- Strong communication and stakeholder engagement skills.
- Ability to work effectively in a collaborative team environment.
- Must be local to the DC Metro Area and willing to work onsite 100%.
- Opportunity to work on impactful government projects.
- Engagement in a dynamic and supportive work environment.
- Chance to enhance your expertise in Service Now platform management.
- Work with a dedicated team committed to public service excellence.
- Potential for future career growth within the organization.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
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