ServiceNow Developer

LMI is seeking a skilled Service Now Developer to support our customer' configuration and development objectives. A successful Service Now Developer will demonstrate competency in Service Now and understand the full implementation cycle of Service Now while upholding the highest standard of ethical behavior.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities:

• Develop the full implementation life cycle to support the deployment of Service Now modules into complex client environments
• Translate business requirements into Service Now Performance Analytics solutions and actionable insights.
• Configure time series analysis, thresholds, and forecasting in Performance Analytics.
• Optimize system performance and ensuring PA solutions are scalable and efficient.
• Configure security and access control related to Performance Analytics dashboards.
• Coordinate with client stakeholders to understand the mission needs of the client and develop those requirements in Service Now
• Implement Service Now modules for multiple customers.
• Implement configurations and customizations for multiple customers.
• Create and manage business rules, UI actions, workflows, reports, dashboards, and user portals.

Required Experience

• At least 5 years of demonstrated experience in development, implementation and deployment of Service Now modules using Agile Dev Sec Ops  techniques in a client environment
• Strong expertise in Service Now Performance Analytics (PA), including configuring indicators, breakdowns, widgets, and dashboards.
• Experience in designing and implementing data collection jobs, formula indicators, and automated trend analysis.
• Experience creating and optimizing Performance Analytics scorecards to track KPIs and business objectives.
• Hands-on experience with Service Now reporting, data visualization, and analytics leveraging the Performance Analytics module
• Knowledge of Service Now data structures and how PA integrates with other modules (e.g., GRC, ITSM, CSM, HRSD).
• Experience in Scripting (JavaScript, Glide API, or Business Rules) to enhance PA functionality.
• Ability to obtain and maintain a public trust/background investigation.
• Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.

Desired Experience

• Demonstrated experience implement Service Now modules to clients in the US Federal Government

Desired Certifications

• Service Now Certified System Administrator
• ITIL

LMI is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.