ServiceNow UI​/UX Front End Developer - Portals & AI

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

• Design, develop, and maintain Service Now Service Portal interfaces using:
• HTML5, CSS3, Java Script
• Angular
  
  JS (Service Portal widgets)
• Bootstrap / UI Frameworks
• Build and customize Service Portal widgets, themes, and layouts.
• Develop responsive, mobile‑friendly, and cross‑browser compatible UI components.
• Implement UI policies, client scripts, and UI scripts to enhance user interactions.

• Collaborate with stakeholders to translate business needs into user‑centered designs.
• Apply UX best practices for usability, accessibility (WCAG), and visual consistency.
• Create wireframes, mockups, and prototypes (Figma, Sketch, Adobe XD, or similar).
• Ensure consistent branding and design standards across portals.

• Integrate Service Now portals with REST APIs, third‑party systems, and custom web applications.
• Optimize front‑end performance and maintain clean, reusable code.
• Support portal enhancements across ITSM, HRSD, CSM, or custom applications.

• Work closely with Service Now architects, back‑end developers, and business analysts.
• Participate in Agile/Scrum ceremonies and iterative delivery cycles.
• Perform UI testing, debugging, and documentation.

• 3+ years of front‑end web development experience.
• 2+ years of Service Now Service Portal development experience.
• Strong proficiency in one or more of the following:
• HTML, CSS, Java Script
• Angular
  
  JS (Service Portal framework)
• Bootstrap or similar UI frameworks
• Experience building custom Service Now widgets and themes.
• Knowledge of Service Now UI components:
• Client Scripts
• UI Policies
• UI Scripts
• Familiarity with REST APIs and JSON.
• Strong understanding of UI/UX principles, usability, and accessibility.
• Experience creating wireframes, mockups, and prototypes.
• Ability to balance visual design with technical constraints.

• Experience with Service Now UI Builder / Now Experience (Next Experience).
• Familiarity with ITSM, HRSD, CSM, or custom Service Now applications.
• Knowledge of accessibility standards (WCAG 2.1).
• Service Now CSA or CIS certifications.
• Experience with version control (Git) and CI/CD pipelines.
• Experience modernizing legacy Service Portal UIs.
• Exposure to React or modern front‑end frameworks (outside Service Now).
• Design system or component library experience.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.

Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on‑going basis and there is no fixed Final date to receive applications.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $91,300—$184,900 USD