Application Analyst

Utilize your SaaS software application expertise. Pinellas County Government has your next career opportunity!!

Perform professional technical work which requires advanced analytical and technical experience in data administration and management of SaaS software applications serving county affiliates, departments, and organizations. The incumbent is required to identify and resolve major work problems of a nature that lower-level employees are unable to solve or overcome. Work requires creative and original thinking and is performed under the general direction of more senior professionals with significant latitude for individual and team initiative, judgment and discretion in working with customers to determine hardware, software, maintain functioning operations, and achieve business objectives.

• Provide primary technical staff support for medical billing systems and business applications, including ZOLL Rescue Net (Billing and Dispatch software), ZOLL Billing software, SharePoint, and other business applications. Support includes associated features, website access, system upgrades, and troubleshooting. Deliver auxiliary support for EMS & Fire Administration applications as needed.
• Provide staff education and training associated with login, security, use of applications and systems, websites, etc.
• Provide additional presentations to department and division management, attend meetings and represent the division when appropriate.
• Develop and revise custom reports with report visualization software and tools (Crystal Reports, Power BI, SQL, etc.) to retrieve data, analyze information, monitor work performed, and communicate information to management when requested.
• Write and maintain Standard Operating Procedures for Program Services.
• Maintain and submit daily reports to update various dashboards.
• Train and supervise operations staff on daily duties to include performance management activities.
• Collaborate with management to produce and analyze data reports.
• Oversight of daily operations and reporting operational performance using defined KPIs.
• Monitor ticketing system to ensure it is maintained and tickets being resolved in a timely manner.
• Use analysis skills to keep leadership informed about progress on strategic goals.
• Understand telecommunication functional support.
• Leverage project management skills to lead and manage various projects.
• Maintain network file repository, file processing, delivery, and retention activities.
• Understand public records management.
• Participate as a team member with other analysts.
• Performs other related job duties as assigned.

Experience: Technical and professional experience in information technology in the assigned subject matter tasks that include customer service and one (1) year of team leadership or supervision in the assigned subject matter tasks.

Degree:
Information Technology, Computer Science, Computer Technology, or related field

• 6+ years of experience as described above; or
• An Associate’s degree in information technology, computer science, computer technology, or related field and four (4) years of experience as described above; or
• A Bachelor’s degree and two (2) years of experience as described above; or
• Masters or high-level degree some experience as described above; or
• An equivalent combination of education, training and/or experience.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

• Experience with Zoll Billing
• Experience with SQL, Crystal Reports, and/or Power
  
  BI, Visio, Share Point

• Knowledge of standard office practices, procedures, policies, personal computers, operating systems and related software applications. Recommend changes to improve operational efficiencies.
• Skill in managing personal daily activities and major projects for self and others.
• Skill in use and application of reference materials to research…