ServiceNow UI​/UX Front End Developer - Portals & AI

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We are seeking a skilled Service Now Front-End / UI-UX Developer with strong web development fundamentals and hands‑on Service Now Service Portal experience. This role focuses on designing and developing intuitive, responsive, and accessible user interfaces that enhance the end-user experience across Service Now portals and custom web applications. The ideal candidate blends UX design thinking with technical front‑end expertise, translating business requirements into elegant, scalable, and high-performance Service Now UI solutions.

• Design, develop, and maintain Service Now Service Portal interfaces using:

• HTML5, CSS3, Java Script

• Angular
  
  JS (Service Portal widgets)

• Bootstrap / UI Frameworks

• Build and customize Service Portal widgets, themes, and layouts.

• Develop responsive, mobile-friendly, and cross-browser compatible UI components.

• Implement UI policies, client scripts, and UI scripts to enhance user interactions.

• Collaborate with stakeholders to translate business needs into user-centered designs.

• Apply UX best practices for usability, accessibility (WCAG), and visual consistency.

• Create wireframes, mockups, and prototypes (Figma, Sketch, Adobe XD, or similar).

• Ensure consistent branding and design standards across portals.

• Integrate Service Now portals with REST APIs, third‑party systems, and custom web applications.

• Optimize front‑end performance and maintain clean, reusable code.

• Support portal enhancements across ITSM, HRSD, CSM, or custom applications.

• Work closely with Service Now architects, back‑end developers, and business analysts.

• Participate in Agile/Scrum ceremonies and iterative delivery cycles.

• Perform UI testing, debugging, and documentation.

• 3+ years of front-end web development experience.

• 2+ years of Service Now Service Portal development experience.

• Strong proficiency in one or more of the following:

• HTML, CSS, Java Script

• Angular
  
  JS (Service Portal framework)

• Bootstrap or similar UI frameworks

• Experience building custom Service Now widgets and themes.

• Knowledge of Service Now UI components:

• Client Scripts

• UI Policies

• UI Scripts

• Familiarity with REST APIs and JSON.

• Strong understanding of UI/UX principles, usability, and accessibility.

• Experience creating wireframes, mockups, and prototypes.

• Ability to balance visual design with technical constraints.

• Experience with Service Now UI Builder / Now Experience (Next Experience).

• Familiarity with ITSM, HRSD, CSM, or custom Service Now applications.

• Knowledge of accessibility standards (WCAG 2.1).

• Service Now CSA or CIS certifications.

• Experience with version control (Git) and CI/CD pipelines.

• Experience modernizing legacy Service Portal UIs.

• Exposure to React or modern front-end frameworks (outside Service Now).

• Design system or component library experience.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland,
Massachusetts,
Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of…