Program Analyst; HHS

Washington, District of Columbia, United States

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters.

At Skylight, the Program Analyst role helps delivery teams stay aligned and effective by keeping work organized, visible, and moving — so government partners can deliver better services for the people who depend on them.

The U.S. Department of Health and Human Services (HHS) is driving major modernization and data initiatives across the department, and the Office of the Chief Data Officer (OCDO) is a key partner in that work. You’ll join a multidisciplinary Skylight team working side‑by‑side with HHS stakeholders to improve how data, technology, and digital services support better decisions and outcomes.

As a Program Analyst on this project, you’ll keep multiple work streams moving by tracking milestones and deliverables, capturing decisions and action items, maintaining trackers and dashboards, and producing clear updates and documentation for client and internal teams. Just as importantly, you’ll help make the work repeatable by documenting processes and creating lightweight tools that last — from meeting notes and standard operating procedures (SOPs) to templates, status reports, and shared ways of working.

• Support program and project teams with day‑to‑day coordination, tracking, and follow‑through
• Maintain trackers, spreadsheets, and dashboards that support oversight and reporting
• Collect inputs and help with basic analysis related to milestones, deliverables, and performance
• Prepare clear briefings, memos, reports, and presentations for internal and client audiences
• Take meeting notes, capture decisions, track action items, and help unblock progress
• Document processes, workflows, and SOPs so teams can work consistently and scale what’s working
• Organize and maintain shared digital files, records, and supporting documentation
• Coordinate across team members so priorities, risks, and deadlines stay visible and understood
• Share status updates and help keep communication flowing across work streams
• Follow established federal and organizational processes for confidentiality and data handling
• Adapt to changing priorities and support multiple work streams as needed

• Strong organization and follow‑through across multiple tasks and deadlines
• Clear written and verbal communication
• Detail‑oriented, with strong accuracy in tracking and documentation
• Comfortable with spreadsheets and docs (Excel and/or Google Sheets)
• Able to follow established processes, flag issues early, and ask for clarification when needed
• Sound judgment handling sensitive information
• Ability to work successfully in a professional services / client environment
• Ability to spend time on‑site at HHS in Washington, DC — either by being based locally or by traveling regularly for in‑person work when it’s important
• A mindset and work approach that align with Skylight’s core values

• Familiarity with federal agencies or large, complex organizations
• Basic understanding of data, analytics, or program evaluation concepts
• Experience managing or supporting cross‑functional teams or projects
• Prior experience working in the civic tech space
• Experience working in a remote‑team environment

Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government…