Lead Data Analyst - Revenue Mgmt Systems Washington

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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

The Lead Data Analyst - Revenue Management Systems is an individual contributor role reporting to Director, Revenue Products and Business Planning within the Pricing, Revenue Management, Sales and Distribution (PRMSD) department s role combines advanced systems analysis, hands‑on data science and Operations Research modeling, and close collaboration with Revenue Management team (product users), SMEs, vendors and Digital Technology teams.

The analyst will serve as the primary owner of Revenue Management System (RMS) steady‑state operations, a co‑owner of the RMS product roadmap alongside user representatives and contribute hands‑on towards advancing product utilization and future product transformation. An ideal candidate is user‑centric, technically strong, curious, and comfortable blending system stewardship with forward‑looking solutioning.

• Collaborate with Digital Technology and vendor support teams to ensure system reliability, data integrity and quality across integrations between RMS and various commercial systems including the Reservation System.
• Oversee batch processing, error resolution, and recurring RMS operational health checks.
• Conduct troubleshooting, root‑cause analysis, and collaborate directly with vendor and Amtrak digital technology teams to resolve system issues.
• Test, validate, and document vendor product updates, version upgrades, and enhancements.
• Communicate system changes, risks, and operational impacts to the users.
• Perform regression testing as prescribed by Enterprise Release Management.

• Apply advanced analytics, AI/ML, and Operations Research to improve RMS forecasting, optimization, and demand‑pricing capabilities.
• Understand supply/demand, pricing structures, and product offerings to guide system‑level recommendations.
• Collaborate with Business Planning to align RMS evolution with long‑term opportunities and challenges.
• Evaluate new ideas using data, build prototypes/POCs, and develop analytically validated insights to inform product enhancements.
• Work with vendor R&D and product teams on model development and analytical performance evaluation.

• Co‑own the RMS Wish List, prioritizing system gaps, user pain points, and enhancement needs.
• Drive change management, including documentation of best practices and creation of training content.
• Support onboarding, training, and end‑user engagement to maximize system adoption and ROI.
• Influence vendor roadmap development and validate delivered enhancements against business expectations.

• Participate in ideation, scoping, and requirements drafting for capital projects and system integrations.
• Collaborate with vendor teams on new model development, performance assessments, and integration deliverables.
• Develop and execute QA/validation plans for new features, data models, and system enhancements.
• Track project progress, risks, and mitigation strategies; provide concise status updates.
• Ensure completed initiatives transition smoothly into steady state operations.

• Bachelor’s…