Business Intelligence Manager

The Role:

BI Manager

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, manufacturing, and merchandising.

We are a consumer business operating online and in our over 45 retail stores and growing. We operate three manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

Your mission is to play an integral role in the Business Intelligence function at Framebridge - reporting to the Director of BI. Business Intelligence is at the core of the business at Framebridge - the team works cross functionally across all departments and executive leadership to use data to drive business decisions. This individual will focus specifically on Web & Marketing analytics, creating a data grounded POV for decisions across our web platform.

• Owning web and marketing analytics reporting, delivering clear insights into performance across executive stakeholders
• Leading end-to-end BI projects, including scoping, execution, and stakeholder communication
• Translating business needs into clear data requirements and technical specifications for reporting, dashboards, and data models
• Managing the front end of our BI tool, Looker, ensuring business partners are able to leverage data and understanding performance seamlessly

This role will establish and foster a data-driven decision-making culture within the organization by instilling the importance of leveraging data insights. This is a hands-on role with high visibility and ownership, combining technical execution with strategic business partnership.

There will be a lasting impact on the overall customer experience through data-driven initiatives. This could include personalized marketing campaigns, improved product recommendations, and a deeper understanding of consumer insights.

• Develop and maintain key reports and dashboards to support business decision-making and strategic initiatives. Own reporting for weekly, ad hoc and strategic initiatives for our web platform and marketing
• Translate and visualize complex data and analyses to all levels within the organization to generate business insights and recommendations that drive action
• Proactively investigate changes in performance metrics, asking “why” they moved and translating findings into clear business implications and next steps.
• Collaborate with cross-functional teams to identify data needs and provide actionable insights through data analysis.

Director of BI

Washington D.C. preferred, but open to remote locations

As needed for projects, not expected to be significant

Base Salary plus Framebridge benefits

• Bachelor's degree in Engineering, Mathematics, Statistics, or a related field.
• Proven experience (5-8 years) in business intelligence, analytics, consulting, or a related field, with a focus on ecommerce and marketing for consumer products and retail brands.
• Strong intellectual and analytical curiosity - initiative to dig into the "why" of various results.
• Highly driven, resourceful; and curious individual looking to make a tangible impact on the business.
• Deep customer orientation and care for the overall customer experience.
• Proficient in Looker(preferred) and SQL.
• Strong project management skills and the ability to work collaboratively in a cross-functional environment.
• Familiarity with Shopify, GA4 or Multi Touch Attribution is a plus.