ServiceNow Application Development Technical Lead

Client

Wealth Management

Service Now Application Development Technical Lead

$160K - $190K

On site 1 day a week WFH - Plano, TX or Camas, WA

MUST BE USC or GC ONLY

Bachelor's degree from a four-year college or university or equivalent experience

Certified System Administrator (CSA)

Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)

• 7+ years of experience in Service Now development, administration, or platform engineering
• 3+ years of experience in a senior or lead technical role on the Service Now platform
• Deep hands‑on experience with Service Now scripting, APIs, data models, and workflows
• Experience with Service Now architecture, best practices, and upgrade strategies
• Experience leading technical design and guiding other engineers
• Experience translating business requirements into technical solutions
• Experience operating Service Now as a product or platform (CoE or platform ownership model)
• Experience in large global enterprise environments
• Background in Agile / Scrum delivery models

• Collaborate with the Service Now Architect in the design and architecture of Service Now solutions across modules such as ITSM, ITOM, ITAM, CMDB and custom applications
• Define and enforce platform standards, patterns, and best practices aligned with Service Now's Now Platform roadmap
• Be a technical escalation point for complex platform issues, integrations, and performance challenges
• Ensure solutions are scalable, secure, upgrade‑safe, and compliant with enterprise governance standards
• Lead hands‑on development and configuration, including scripting (JavaScript, Glide APIs), Flow Designer, Integration Hub, UI Builder, and data models
• Review designs, code, and configurations to ensure quality, maintainability, and understanding of platform strategy
• Work with product owners and partners to translate requirements into technical solutions
• Guide technical planning for releases, upgrades, and major enhancements
• Provide technical leadership and mentorship to Service Now developers and administrators
• Establish development standards, code review practices, and documentation expectations
• Support onboarding and skill development through coaching, training, and knowledge sharing
• Promote a culture of engineering excellence, automation, and continuous improvement
• Design and oversee integrations with enterprise systems (e.g., Workday, Azure AD, Okta, Salesforce, monitoring tools) using REST, SOAP, and Integration Hub
• Ensure data integrity, performance, and observability across integrated systems
• Partner with security, infrastructure, and enterprise architecture teams to align solutions
• Support platform governance, including technical debt management, instance hygiene, and CMDB/CSDM understanding
• Lead technical aspects of Service Now upgrades and feature adoption
• Monitor platform performance, stability, and usage, driving proactive optimization

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back‑up child, adult, and elder care