Digital Systems and Content Specialist

Overview

Summary This position is assigned to the Non-appropriated Fund (NAF) Marketing and Communications Branch;
Fleet and Family Readiness Support Services;
Commander, Navy Installations Command;
Millington, TN. Incumbent serves as the Digital Systems and Content Specialist responsible for oversight, management, and coordination of all enterprise websites, web applications, and digital assets. This position provides oversight of contracts, content management, security protocols, and compliance standards.

• Web Management and Strategic Oversight
  • Provide strategic oversight and management of all organizational websites, enterprise web applications, and digital platforms.
  • Develop and implement comprehensive web governance policies, procedures, and standards across the enterprise.
  • Coordinate with Public Affairs Officers and IT departments to ensure standardized, consistent web presence.
  • Monitor website performance, uptime, load speed, analytics, and user engagement metrics across the enterprise.
  • Establish and maintain web content standards, templates, style guides, and brand consistency guidelines.
  • Ensure websites and digital systems function properly, efficiently, and remain user-friendly across all devices.
  • Optimize website performance and search engine visibility through SEO best practices.
  • Collaborate with designers and developers to implement new features, redesigns, and digital innovations.
• Contract and Vendor Management
  • Manage and oversee all web-related contracts including hosting, development, maintenance, and support services.
  • Serve as Contracting Officer's Representative (COR) or Trusted Advisory (TA) for web development and maintenance contracts.
  • Evaluate contractor performance and ensure compliance with statement of work requirements.
  • Coordinate with contracting personnel to develop technical specifications for web-related procurements.
  • Review and approve contractor-developed websites, applications, and digital solutions.
  • Coordinate with external vendors, hosting providers, and developers to resolve technical issues.
• Information Security and Compliance
  • Implement and maintain comprehensive cybersecurity protocols and security measures for all web assets.
  • Ensure compliance with DoD, Navy, CNIC information security policies, web standards, privacy laws, and accessibility regulations.
  • Coordinate with Information Systems Security Managers (ISSM) on security assessments, certifications, and Authority to Operate (ATO) documentation.
  • Monitor for and address potential vulnerabilities, breaches, and security incidents.
  • Oversee security scanning, vulnerability assessments, and remediation efforts.
  • Ensure compliance with Section 508 accessibility requirements, FISMA regulations, and web accessibility standards.
  • Maintain website security protocols and ensure sites are responsive and accessible across all devices.
• Content Management and Publication
  • Develop enterprise-wide content strategy, editorial guidelines, and approval workflows.
  • Upload, format, and publish content using content management systems (CMS).
  • Review and approve high-visibility content for accuracy, policy compliance, and messaging consistency.
  • Collaborate with stakeholders, internal departments, and Public Affairs to ensure accurate and timely publication.
  • Coordinate with Legal and Security Review personnel for content approval processes.
  • Establish content management workflows, approval hierarchies, and publication schedules.
  • Monitor content for accuracy, timeliness, consistency, and alignment with organizational messaging priorities.
  • Perform regular updates to content, software, and plugins.
• Technical Support and Issue Resolution
  • Identify and resolve bugs, errors, compatibility issues, and technical problems.
  • Serve as the primary point of contact for website and digital system-related issues from internal teams and external users.
  • Utilize analytical tools to track and report on web traffic, user behavior, and system performance.
  • Provide insights and recommendations based on data trends and performance metrics.
  • Troubleshoot technical issues and coordinate resolution efforts with appropriate personnel.
• Technical Leadership and Innovation
  • Stay current with emerging web technologies, digital communication trends, and industry best practices.
  • Evaluate and recommend new technologies, platforms, and tools for enterprise adoption.
  • Provide technical guidance and mentorship to subordinate web personnel and stakeholders.
  • Represent the organization at inter-agency web management forums and working groups.
  • Develop training programs and technical documentation for web management personnel.

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be willing to relocate to reside within the local commuting area of Millington TN, or Washington, DC.

Resumes must include information which demonstrates experience and knowledge, skills,…