Associate Principal Analyst, OHO Technology

The Associate Principal Analyst in Office of Hearing Officers (OHO) Technology provides complex technical support to OHO staff and external stakeholders for a range of software systems. Diagnoses technology problems and resolves users' queries. Facilitates user adoption of OHO systems. Manages onboarding and provisions user accounts. Performs research and drafts recommendations to management for upgrades or improvements to OHO systems and processes.

This position is an established individual contributor who works under moderate supervision.

• Assists with root cause investigations to diagnose technology problems, eliminate routine errors, and enhance OHO’s technology systems.
• Assists in implementation of innovative technologies, techniques, and tools in order to minimize software related problems and support user adoption of systems.
• Resolves routine OHO technology problems and implements changes and solutions to improve end-user experiences.
• Represents OHO business in collaborations with FINRA Technology teams.
• Assists with logistics and delivery of internal and external training sessions and development of training materials to educate stakeholders on OHO’s technology.
• Assists with triaging new cases in OHO’s case management/electronic filing system, including using workflow management system and provisioning new user accounts.
• Provides high-quality technical support by responding to OHO support needs in a timely manner and following processes to identify, investigate, and prioritize assigned technical problems.
• Collects and validates data for departmental reports and ad hoc requests to support department leadership.
• Demonstrates the culture of intelligence, integrity, and initiative in day-to-day interactions with the team.
• Demonstrates FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

• Bachelor’s degree in Information Technology and a minimum four (4) years of professional experience; or an equivalent combination of education and experience.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent analytical and interpersonal skills.
• Ability to interact with a variety of stakeholders such as FINRA staff, attorneys, and industry members.
• Must demonstrate attention to detail, sound judgment, and solid organizational skills.
• Strong familiarity with Windows-based computer applications and legal case management and document management systems and advanced knowledge of Microsoft Office applications are essential.
• Experience with electronic filing of legal documents preferred.

• Hybrid work environment, with defined in-person presence requirements.
• Work outside of business hours and some travel may be required.

For work that is performed in CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market considerations.

CO/FL/TX:
Minimum Hourly Rate $39.38, Maximum Hourly Rate $70.49

IL/PA:
Minimum Hourly Rate $43.32, Maximum Hourly Rate $77.55

MA/MD/VA/Washington, DC:
Minimum Hourly Rate $45.29, Maximum Hourly Rate $81.06

NY/NJ:
Minimum Hourly Rate $45.29, Maximum Hourly Rate $84.62

#LI-Hybrid

To be considered for this position, please submit an application.
Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

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