ServiceNow Developer-SPM

At Meta Phase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission‑focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business.

Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.

Together, we know our people are our difference—for our clients and our colleagues.

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Be the difference and make it happen?

Meta Phase is seeking a skilled Service Now Developer to join our team to support a federal customer’s enterprise Service Now implementation. The developer will be part of a team building cutting edge, functional applications; as well as implementing Service Now enterprise modules. The right candidate will design and build applications focusing on the importance of usability, user experience (UX), test‑driven development, and design within their applications.

You will work as part of an Agile Dev Sec Ops  team and work closely with the Product Owner, Scrum Master, Business Analysts, Security Engineers, and other developers and architects to support the rapid implementation of mission‑critical business needs.

• Custom Application Development:
  Build custom applications on the Service Now platform tailored to specific organizational needs.
  • Must be a certified SN Developer
  • Full Portal Development experience
  • Expert in Workflow Design
  • Strong Performance Analytics background
• Must be experienced with federal implementation of FEDRAMP Certified SN Platform
• Operations and maintenance of the Service Now platform, including upgrades and enhancement of existing Service Now application configurations, and identification and resolution of application defects
• Automation and Orchestration:
  Develop workflows, scripts, and integrations to automate routine tasks, streamline processes, and enhance the platform’s overall efficiency.
• Troubleshooting and Support:
  Providing expert‑level troubleshooting for complex Service Now issues, ensuring minimal downtime and rapid resolution.
• Champion Service Now development best practices. Thoroughly document implementations, configurations, and processes for easy knowledge transfer and maintenance.
• Guide and mentor junior team members, fostering knowledge sharing and professional development.
• Provide application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, CMDB, and Service Portal.
• Generate workflows and integrations with the latest Service Now technologies
• Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies.
• Handle multiple tasks by prioritizing based on client need and ensuring quality standards and work performance.
• Works as part of a team on client engagements.
• Quickly adapt to dynamic customer environments and adjust processes to foster innovation.

• 3+ years of overall industry experience including developing in low‑code platforms
• 2+ years of work experience specific to Service Now application configuration and development
• knowledge in one or more: ACL,ITSM,CSM,SPM,EPM,FM and I‑HUB.
• Proven ability in problem‑solving, process improvement, and change management
• Strong interpersonal and team orientation skills in working with various levels of technical and business‑oriented individuals
• Service Now Certified System Administrator ("CSA") and Certified Implementation Specialist ("CIS") Certification
• US CITIZENSHIP Required
  - This supports a Federal Contract.