Customer Experience Manager

Introduction

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with cross functional teams to deliver high quality agency support before and after go live. Responsibilities include leading functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment. The role translates agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation work streams, and assists with post go live stabilization and customer experience improvements.

• Experience with SAP Concur preferred;
  Must have experience with Travel and Expense systems.
• Hands‑on experience with functional consulting and system implementation.
• Experience in requirements gathering, system configuration, testing, integration coordination, and support.
• Experience supporting projects or work streams, managing scope, collaborating with large teams, and presenting client recommendations.
• Experience in Agile environments.
• Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements.

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.