IT Asset Management Software Program Analyst

Overview

Role: ITAM Software Program Analyst

Client: DC Government

Location:

Washington DC (Hybrid)

• Program Development and Oversight:
  Design, develop, and oversee the implementation of a robust Software Asset Management Life Cycle Program. Establish policies, processes, and governance for the management of software assets across the organization. Define and implement workflows to ensure effective tracking and reporting of software usage and compliance.
• Service Now Implementation:
  Lead the integration and configuration of Service Now IT Asset Management (SAM) modules, including Software Asset Management Professional. Collaborate with stakeholders to customize Service Now workflows and reporting dashboards to meet organizational needs. Provide recommendations for Service Now optimizations and upgrades regarding ITAM/SAM functionalities.
• Software License Management:
  Manage and track software licenses, entitlements, and compliance requirements. Conduct periodic audits to identify risks, licensing gaps, and cost-saving opportunities. Partner with procurement teams to negotiate software license agreements and renewals.
• Stakeholder
  
  Collaboration:
  
  Work closely with IT, procurement, and finance teams to align software asset management practices with organizational goals. Collaborate with vendor management teams to ensure accurate contract and license tracking. Provide training and guidance to stakeholders on SAM policies, processes, and tools.
• Data Analysis and Reporting:
  Develop and maintain reports and dashboards to provide visibility into software usage, compliance, and cost savings. Perform data analysis to identify trends, risks, and opportunities for process improvement. Ensure the accuracy and integrity of data within the SAM tools.

Education and Experience:

• Bachelor’s degree in information technology, Business Administration, or a related field (or equivalent work experience).
• 7+ years of experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM).
• Hands on experience with Service Now implementation, particularly the ITAM or SAM modules.

Technical

Skills:

• Proficiency in Service Now ITAM/SAM Professional or similar platforms.
• Strong understanding of software licensing models.
• Familiarity with ITIL principles and best practices.

Soft Skills:

• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills.
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Ability to lead projects and manage competing priorities in a fast-paced environment.