ServiceNow Developer

Overview

Role :
Service Now Developer
Client : DC govt
Location :
Washington, D.C (Onsite)

• As a Senior Service Now Developer, design, develop, and implement solutions within the Service Now platform. Maintain and perform continual service improvements for modules including ITSM, ITFM, HRSD, ITOM, PPM, and SPM.
• Collaborate with product owners and stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
• Document and maintain functional business requirements, process flows, and business use cases.
• Perform operational administrative tasks as needed.
• Assist with report configuration and maintenance as needed.
• Configure and maintain data integrations between Service Now and other systems.
• Design/Develop Service Now Forms and Tables as well as Modules.
• Develop Workflow/Flow designs to drive approvals and process lifecycle.
• Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs with advanced scripting (including CMS/Service Portal).
• Design, create, and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in Service Now.
• Best Practices and Governance: Ensure adherence to Service Now best practices, agency security guidelines, governance policies, and maintain an as close to out-of-the-box environment as possible. Perform code reviews and mentor junior developers.
• Continuous Improvement: Stay updated on Service Now releases, features, and industry trends. Identify opportunities for process improvement and automation.

• Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
• Service Now Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification highly desired.
• Minimum 5 years of hands-on experience with Service Now development of the modules listed above.
• Experience working in an Agile/Scrum environment.
• Proficiency in JavaScript, HTML, CSS, and REST APIs.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and collaboration skills.
• Possess in-depth knowledge of implementing Service Now architecture and scripting.
• Experience creating Service Now update sets, promoting and testing through multiple instances and into production.
• Demonstrated knowledge of service management processes, procedures, and software, including knowledge of Service Now.