SVP, Technology Operations & Performance

Neighbor Works as a Company and an Employer

For over 45 years, Neighborhood Reinvestment Corp., a national, nonpartisan nonprofit organization known as Neighbor Works America, has worked to make every community a place of opportunity.

Client-Focused Senior Operational Leader Who Raises the Bar

The SVP, Technology Operations & Performance serves as the senior operational leader for the IT&S division, ensuring high-performing, secure, reliable, and customer-centered technology services that support organizational needs, strategic priorities, and the broader Strategic Plan. The SVP contributes as a thought partner to the Chief Information Officer (CIO), who owns enterprise technology strategy, and holds primary responsibility for translating that strategy into effective execution through disciplined operational management, process maturity, and strong people leadership.

The SVP is a highly collaborative, client-focused executive who engages closely with SVP colleagues and business units to translate complex technology concepts into clear, actionable, and approachable insights that strengthen alignment and foster trust across the organization.

The SVP oversees infrastructure engineering, application development, service management, cybersecurity operations, and customer experience, ensuring daily operations run effectively and that continuous improvements are introduced to elevate service quality. The role also contributes to cloud modernization, zero-trust adoption, and organizational maturity using frameworks such as NIST CSF 2.0 and the CIS Critical Security Controls, bringing forward innovations and operational insights that support long-term strategic goals.

As a broad-based operational generalist with strong grounding in cybersecurity, the SVP leads key vendor and affiliate partnerships, drives organizational alignment around technology priorities, and champions process improvement to strengthen technology resilience, performance, and organizational outcomes.

1. In close collaboration with the CIO, lead the development and enforcement of IT governance, policies, and standards across the organization and its affiliates. Establish frameworks for project governance and ensure alignment with organizational priorities through performance dashboards and executive reporting.

2. Serve as a key advisor to the CIO and executive leadership on technology investment, risk posture, and innovation opportunities. Develop concepts and plans for information technology systems and programs that will support operations into the future. Identify emerging technology needs, establish strategic goals, analyze resource requirements, and advocate for budget and staffing to enable implementation. Provide recommendations for acquiring high-quality systems, equipment, and services within funding constraints.

3. Oversee the application development team, ensuring alignment with business priorities, user needs, affiliate reporting, and security standards. Manage cloud and on-premise infrastructure, application development, and enterprise systems. Oversee procurement, vendor contracts, lifecycle management, and integration of core business platforms.

4. Champion enterprise cybersecurity strategy, ensuring compliance with regulatory requirements and resilience against evolving threats. Build and lead a formalized Information Security Program, evolving junior resources and outsourced monitoring into a proactive, structured function. Oversee log analysis, vulnerability remediation, risk assessments, policy compliance, and security awareness. Partner with external security providers to strengthen incident response and threat management.

5. Oversee the Customer Experience team to ensure delivery of a comprehensive strategy, exemplary product lifecycle management, and continuous improvement initiatives that align with organizational and IT&S objectives.

6. Continually evaluate core IT processes to improve efficiency and effectiveness using recognized improvement methodologies and operational analytics.

7. Provide advice and guidance to executives and management on long- and short-range planning, resource coordination, and implementation of new or revised systems and services.

8. Identify actions necessary to ensure uninterrupted availability and performance of critical IT systems and equipment.

9. Collaborate with the CIO to determine staffing levels, composition, and expertise. Provide leadership and direction to ensure successful planning, execution, and coordination of major technology initiatives.

10. Establish strategic vendor relationships and negotiate enterprise agreements for all new hardware, software, and services to optimize cost, performance, and innovation.

11. Collaborate with the CIO to develop a five-year strategic information systems plan and maintain a short-term (1-2 year) operational plan aligned with organizational objectives.

12. Direct the development and maintenance of disaster recovery plans for…