Okta Support Specialist

Position Title

Okta Support Specialist

Washington, DC (Hybrid – On-site 1–2 times per month)

Ability to obtain and maintain a Federal Public Trust (Active Public Trust or suitability preferred), U.S. Citizenship required

Contract (3–4 months) with potential for conversion

Competitive (depending on qualification)

We are seeking a highly skilled Okta IAM Technical Analyst to support enterprise identity and access management (IAM) operations within a fast-paced cybersecurity environment. This role is ideal for a hands-on technical professional with deep Okta expertise who thrives in Tier 2 incident response, system troubleshooting, and cross-functional collaboration.

You will work closely with Service Desk teams, security engineers, and IT stakeholders to ensure secure, reliable user access across cloud and on-prem applications. This position plays a critical role in supporting authentication services, identity lifecycle management, and access governance initiatives for a large federal environment.

• Provide Tier 2 support for Okta-related issues, including SSO, MFA, access provisioning, and identity lifecycle management
• Troubleshoot and resolve escalated IAM incidents and service requests originating from Tier 1 Service Desk teams
• Configure and manage Okta tenants, including applications, users, groups, policies, and authentication flows
• Support integrations with SaaS and on-premise applications using SAML 2.0, OAuth 2.0, and OIDC
• Analyze system and authentication logs to identify root causes and implement preventive solutions
• Partner with cybersecurity, IT operations, and engineering teams to maintain secure access controls
• Contribute to IAM documentation, operational procedures, and cybersecurity best practices
• Support ICAM initiatives, including identity governance and privileged access management

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
• 5+ years of experience engineering, deploying, or supporting enterprise IT systems
• Strong hands-on experience with Okta as an enterprise identity provider
• Experience configuring authentication policies, application integrations, and lifecycle workflows in Okta
• In-depth understanding of MFA technologies, including Okta Verify, FIDO tokens, OTP, and Yubi Key
• Proven experience troubleshooting Okta authentication and access issues in production environments
• Working knowledge of IAM platforms, identity governance, and the full identity lifecycle
• Familiarity with Service Now in a Service Desk or Incident Response environment
• Broad understanding of cybersecurity threats and mitigation strategies
• Strong communication, documentation, and analytical skills
• Ability to obtain and maintain a Federal Public Trust clearance

• Okta certifications (Professional, Administrator, Consultant, Developer, or Architect)
• Experience with SailPoint IIQ, including Identity Management, Governance, and PAM
• Scripting or automation experience (Power Shell, Python, Okta APIs)
• Experience with cloud platforms such as AWS or Azure
• Familiarity with Dev Sec Ops  tools and SDLC processes
• Experience developing or contributing to cybersecurity or IAM policies
• Active Secret or higher clearance

At Seneca Resources, we are more than a staffing and consulting firm—we are a trusted career partner. We connect top talent with impactful opportunities across government and commercial sectors nationwide. Our consultants enjoy competitive compensation, comprehensive benefits (health, dental, vision), 401(k) plans, and ongoing support from a dedicated team committed to their success.

Seneca Resources is proud to be an Equal Opportunity Employer
, fostering a diverse, inclusive workplace where all qualified individuals are encouraged to apply.