Technical Support AnalystSan Rafael CA

We are looking for a hands‑on Technical Consultant with strong Biz Talk expertise to act as the primary support resource for a legacy middleware platform that is being deprecated over the next five years. This is a unique "Keep The Lights On" (KTLO) role that combines stable system maintenance with the opportunity to get involved in the client's new Dell Boomi environment as it is built out.

During the initial 3‑month phase, you will work on‑site with the client's architect to master the legacy systems (PEEF & Biz Talk) documenting support. The long‑term role will involve maintaining this legacy environment while gradually increasing your involvement in supporting the new Boomi platform.

• Legacy System Stewardship:
  Act as the primary technical owner for the legacy .NET (PEEF) and Microsoft Biz Talk platforms, ensuring stability and availability.
• Incident & Maintenance Management:
  Perform day‑to‑day support, incident response, and administration. This includes occasional, minor configuration changes (e.g., modifying schemas, maps, ports) on the Biz Talk platform.
• Strategic Migration Support:
  Act as the legacy SME for the Boomi migration team. Recognize when a requested change to Biz Talk should trigger a discussion about prioritizing that workflow for migration to Boomi.
• Future Platform Adoption:
  Proactively learn and prepare to take on support responsibilities for the new Dell Boomi integration platform as it comes online.
• Runbook Creation & Maintenance:
  Create and maintain the technical runbooks for the legacy systems throughout their lifecycle.
• Documentation of support activities.

• Strong proficiency in Microsoft Biz Talk Server, with hands‑on experience in both administration and development tasks (schemas, maps, adapters). The ideal candidate is an expert who is comfortable managing a stable, low‑change environment.
• Strong technical background in supporting the Microsoft stack (.NET, SQL Server).
• Demonstrated willingness and aptitude to learn new integration platforms is essential.
• Experience with Dell Boomi is a significant plus and will be a key part of the long‑term role.
• Excellent problem‑solving skills and the ability to work independently as a subject‑matter expert.
• Experience in documentation of support processes.

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