IT Field Operations Specialist Philadelphia PA

Job Description:

As an IT Field Operations Specialist with Randstad, you will serve as a critical technical bridge between the central engineering lab in DC and various regional field depots. This role combines high-level endpoint management with hands-on hardware deployment, requiring a technician who is equally comfortable configuring SQL databases and troubleshooting mobile connectivity in a high-mobility environment. You will be the "boots on the ground" responsible for the full lifecycle of Windows-based systems—from imaging and Power Shell automation via Intune/SCCM to the physical installation and maintenance of specialized equipment across multiple transit and logistics hubs.

• System Lifecycle Management:
  Lead full Windows OS installations, BIOS/driver updates, and SQL configurations to ensure all systems are optimized and secure.
• Endpoint Administration:
  Leverage Microsoft Intune and SCCM to deploy, upgrade, and maintain system health across a distributed enterprise network.
• Field Engineering:
  Provide hands-on support at crew bases and onboard mobile units to troubleshoot tablets, peripherals, and cellular/Wi-Fi connectivity.
• Automation & Documentation:
  Write and troubleshoot Power Shell scripts to streamline deployments and maintain rigorous, up-to-date technical procedure manuals.
• Hardware Maintenance:
  Diagnose and resolve complex connectivity issues for Point-of-Sale (POS) systems and specialized mobile peripherals.
• Physical Operations:
  Manage the physical transport and installation of hardware, including the ability to lift and carry equipment up to 50 lbs.

• Experience:
  
  2+ years of experience building and supporting Windows-based systems, with a specific focus on Point-of-Sale (POS) or ruggedized equipment.
• Technical
  
  Skills:
  
  Proficiency in system imaging, network troubleshooting (Cellular/Wi-Fi), and SQL Server installation/configuration.
• Tools:
  Practical experience with enterprise management tools, specifically SCCM and Intune.
• Education:
  
  High School Diploma required;
  Bachelor’s degree in Computer Science or Engineering is highly preferred.
• Scripting:
  Functional knowledge or 1+ year of experience with Power Shell scripting is a significant advantage.
• Communication:
  Strong interpersonal skills with the ability to provide clear technical guidance to non-technical crew members and staff.
• Logistics:
  Ability to travel as necessary to regional depots (including Philadelphia) and other field locations to provide on-site support.