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Technical Support HelpDesk/Support

SaaS Product Support Specialist — Education Tech

Job in Washington, District of Columbia, 20022, USA
Listing for: Nelnet
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 47000 USD Yearly USD 47000.00 YEAR
Job Description & How to Apply Below
A leading payment technology and education services company is seeking a customer support representative to provide phone and ticketing support for FACTS products. The role includes training new institutions and collaborating with teams to improve client satisfaction. Candidates should have 2-3 years of relevant experience, strong problem-solving skills, and excellent communication abilities. The company offers a competitive salary up to $47,000, comprehensive benefits, and a supportive workplace culture.
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