SRE End User Services Product Owner

Description

The NMCI Service Management Integration and Transport (SMIT) group at Leidos has an opening for a Site Reliability Engineer to focus on the reliability, performance, and scalability of complex distributed systems. Under the SMIT Contract, the Leidos team is responsible for the core backbone for the Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk, seat support services, and data transport.

The SRE will also develop and execute tests focused on system resilience, performance under load, and failure scenarios. They will work in tandem with other Site Reliability Engineers (SREs) and development teams to create automated testing frameworks that simulate real-world conditions that validate system behavior under normal and stress conditions, ensuring our services are resilient and meet established service level objectives (SLOs).

Your work will contribute to the development of robust and scalable services that operate reliably in production.

Your responsibilities will include maintaining complex computer systems by writing code to automate software releases, monitor systems, and detect and fix problems before users even know there is an issue. You will use these skills to improve site performance and overall reliability.

The SRE Engineer role is responsible for supporting, migrating, automation and optimization of software development and deployment process, infrastructure as code, and contribute to the overall maturity of the Site Reliability Engineering program.

Primary Responsibilities:

Proactive Incident Management:

• Utilize metrics and tools like Aternity to monitor end-user performance and proactively identify potential issues.
• Develop strategies to address recurring incidents and improve system reliability.
• Collaborate with engineering and operations teams to implement automated solutions for incident prevention.

Software Deployment Leadership:

• Lead the planning, coordination, and execution of software deployments across end-user devices.
• Ensure deployments are completed on time, with minimal disruption to end users.
• Work with stakeholders to prioritize deployment schedules and align with organizational goals.

Service Quality Improvement:

• Analyze service performance metrics to identify areas for improvement.
• Develop and implement initiatives to enhance the quality of end-user services.
• Advocate for automation, proactive monitoring, and best practices to improve service delivery.

Product Strategy &

Roadmap:

• Define and maintain a product vision and roadmap for End User/Seats Services, aligned with organizational objectives.
• Translate business and operational requirements into actionable features and technical requirements.
• Manage the product backlog, prioritize user stories, and ensure alignment with strategic goals.

Stakeholder Engagement:

• Serve as the primary point of contact between the End User/Seats Services team and business stakeholders.
• Create user stories and acceptance criteria that clearly communicate stakeholder needs to the development team.
• Participate in team demos, retrospectives, and continuous improvement initiatives.

Documentation & Communication:

• Ensure clear documentation of product requirements, progress, and updates for stakeholders.
• Publish strategies, implementation guides, and maintenance documentation for End User/Seats Services.

Basic Qualifications:

• Bachelor’s degree and 5+ years of relevant experience.
• Active DoD Secret security clearance (mandatory).
• Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding and must maintain certification while supporting the SMIT Contract.
• Experience with proactive incident management using tools like Aternity or similar performance monitoring platforms.
• Strong experience leading software deployments and managing end-user services.
• Exceptional written and oral communication skills, including producing technical analysis/reports and executive-level briefings.
• Hands-on experience with Agile and Dev Sec Ops  concepts and best practices.
• Proficiency in scripting languages like Power Shell or Python for automation.
• Familiarity with ITIL processes and service quality…