Configuration and Change Management Specialist

Job Description

Client is seeking a Change Management Specialist who will leads change governance processes, facilitates CAB meetings, assess risks, and ensures smooth implementation of IT changes with minimal disruption to operations.

• Lead and facilitate the Change Advisory Board (CAB) meetings, ensuring proper governance and stakeholder participation
• Evaluate, prioritize, and approve/reject change requests based on risk assessment, impact analysis, and organizational priorities
• Maintain the change calendar and coordinate scheduling to minimize conflicts and service disruptions
• Develop and enforce change management policies, procedures, and standards aligned with ITIL v4 frameworks
• Oversee emergency change processes and ensure proper documentation and post-implementation reviews

• Conduct thorough risk assessments for proposed changes to IT infrastructure, applications, and services
• Analyze dependencies and potential impacts across interconnected systems and services
• Collaborate with technical teams to develop rollback plans and mitigation strategies
• Review and approve change implementation plans, ensuring adequate testing and validation procedures
• Monitor change success rates and identify trends requiring process improvements

• Work closely with application owners, infrastructure teams, security personnel, and business units to coordinate change activities
• Communicate change schedules, impacts, and status updates to stakeholders across the organization
• Facilitate coordination between development, operations, and security teams for integrated change management
• Partner with project managers to align project deliverables with change management processes
• Provide guidance and training to technical staff on change management best practices

• Maintain accurate records of all changes in the IT Service Management system (Service Now or equivalent)
• Ensure Configuration Management Database (CMDB) accuracy and currency
• Produce regular reports and metrics on change performance, including success rates, emergency changes, and failed changes
• Conduct post-implementation reviews and root cause analysis for failed or problematic changes
• Document lessons learned and implement continuous improvement initiatives

• Continuously evaluate and improve change management processes to increase efficiency and reduce risk
• Develop metrics and KPIs to measure change management effectiveness
• Identify automation opportunities within the change management workflow
• Align change management practices with Dev Ops and Agile methodologies where appropriate
• Stay current with industry best practices and emerging trends in IT change management

Bachelor’s degree in IT or related field or equivalent experience

• Experience in change management or release management roles
• Experience with IT Service Management (ITSM) tools, preferably Service Now
• Experience facilitating Change Advisory Boards and governance processes
• Ability to work independently and collaboratively across diverse teams
• Experience writing and maintaining Change Management Standard Operating Procedures
• Experience managing and reporting on Key Performance Indicators and metrics for Change Management
• Experience in government IT operations (federal, state, or local)
• Experience with drafting communications for Change Management
• Documentation of post-implementation review and root cause analysis for failed changes
• 6-10 yrs. as a Configuration Management Specialist or similar
• 6-10 yrs. performing change management and release management activities
• 6-10 yrs. Hardware and Software configuration experience
• 6-10 yrs. Configuration Management software and database experience
• Bachelor’s degree in IT or related field or equivalent experience
• ITIL v4 Foundation certification
• ITIL v4 Managing Professional or Strategic Leader certification