Enterprise Operations Manager

About NDi

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas.

Military Veterans Encouraged to Apply.

We are seeking a senior-level Enterprise Operations Leader to serve as the on-site Infrastructure Service Delivery Lead for a large, mission-critical Federal IT environment. This role combines deep infrastructure architecture expertise with hands‑on operational leadership and direct people management. You will lead multi‑disciplinary infrastructure teams responsible for enterprise systems, data center operations, and network performance - while functioning as a recognized Solutions Architect Subject Matter Expert.

The ideal candidate will bring structure, technical depth, and disciplined operational management to stabilize, document, standardize, and transform IT operations.

• U.S. Citizenship is required
• Must be able to obtain a Public Trust clearance
• This position requires working onsite in Washington D.C., 5 days per week

• Minimum 10 years of enterprise IT infrastructure experience.
• Advanced degree or significant equivalent experience.
• Demonstrated experience leading technical teams in complex environments.
• ITIL Certification (current).
• Deep expertise in enterprise Data Center and Network environments.
• Experience managing service levels (SLAs/KPIs).
• Experience overseeing large-scale, multi-domain infrastructure operations.
• Strong executive communication skills.

• PMP certification or equivalent
• Federal Government IT operations experience
• Experience in hybrid environments integrating on-prem and cloud systems
• Experience implementing automation and configuration management tools
• Experience supporting Dev Sec Ops  within infrastructure operations

• Serve as the accountable on-site leader for Data Center and Network operations.
• Own service delivery performance, availability (99.9% uptime targets), and operational metrics.
• Lead incident response and Root Cause Analysis for critical infrastructure events.
• Provide executive-level reporting and operational transparency to Government stakeholders.
• Support stabilization and modernization of legacy environments through structured transformation plans.

• Direct and manage infrastructure engineering and operations staff across multiple technical domains.
• Establish performance expectations and ensure service level objectives are achieved.
• Mentor senior engineers and technical leads.
• Coordinate cross-functional collaboration between systems, network, security, and support teams.
• Drive a culture of ownership, technical excellence, and operational discipline.
• Support staffing planning and workforce development.

• Provide architectural and operational leadership across:
• Enterprise server environments (physical & virtual)
• Operating systems and system utilities
• Database and middleware platforms (operational governance)
• Backup, recovery, and high availability solutions
• Remote access infrastructure
• Oversee lifecycle management, capacity planning, and performance optimization.
• Ensure compliance with patching and vulnerability remediation standards.
• Drive automation and operational improvements.

• Oversee LAN/WAN infrastructure, routing, switching, and firewalls.
• Improve network resiliency and eliminate single points of failure.
• Lead performance monitoring and bandwidth management efforts.
• Ensure disciplined configuration and change management practices.
• Coordinate with carriers and third-party providers.
• Identify and eliminate single points of failure
• Applications & End User Services (EUS)
• Oversee enterprise…