Business Operations Manager; National Geographic Content

Job Summary:

The Business Operations Manager supports the National Geographic Content (NGC) organization by helping maintain and improve internal business systems, workflows, and cross-department operational processes. In this way, they play a crucial, behind-the-scenes role in enabling the creation, production, and distribution of National Geographic’s award-winning streaming programs and editorial content.

Working within the Editorial Operations department, this role reports to the Senior Manager, Digital Strategy and Experiences and is dedicated to business-facing workflows and internal technologies (e.g., Airtable, Microsoft 365, enterprise content and planning tools). The Manager assists with optimizing and documenting workflows, analyzing operational challenges, supporting system adoption, coordinating updates and enhancements, and ensuring that content teams use appropriate technologies and data flows for cross-functional initiatives, with a focus on internal operations rather than consumer-facing product ownership.

The Manager works closely with NGC’s content production and operations leads across streaming, video, and editorial to understand and resolve operational challenges. The role also partners with Disney’s enterprise and business technology departments to stay aligned with corporate technology roadmaps, leverage approved tools and capabilities, communicate NGC’s operational needs, and resolve impediments to this alignment. This role serves as a connective layer across teams where business workflow ownership, system coordination, or prioritization is currently fragmented.

The ideal candidate marries an intuitive understanding of content-creation and post-production workflows with deep technical expertise and a firm grasp of enterprise systems, change management, and operational coordination. They inspire trust in the way they navigate and communicate technological change.

Primary Responsibilities:

• Document and analyze existing business workflows and internal tools to identify gaps, redundancies, risks, or opportunities for improvement
• Provide recommendations for workflow and tooling enhancements that improve efficiency, clarity, and cross-team alignment
• Define, document, and coordinate operational processes across content, production, and business teams, partnering with Disney Technology teams on implementation planning and execution support
• Lead business-side planning and coordination for workflow transformation or technology initiatives (e.g., creating and maintaining a Data Lake), focusing on business requirements, readiness, adoption, and ongoing operational use

• Liaise with operations leads across content groups to support smooth, business-as-usual execution (e.g., magazine features, TV series, branded franchises)
• Support cross-segment initiatives by defining shared workflows, intake processes, requirements, and handoffs across editorial, studio, streaming, marketing, social media, and sales teams
• Help clarify ownership, prioritization, and escalation paths for initiatives that span multiple teams, systems, or distribution channels

• Maintain up-to-date documentation and inventories of NGC’s internal business systems, workflows, and points of integration
• Serve as a coordination point for business-facing enterprise systems (e.g., Airtable, planning, scheduling, metadata, and reporting tools), without owning technical architecture or engineering delivery
• Support system transitions or replacements (e.g., scheduling, planning, or tracking systems) by gathering requirements, communicating impacts, and supporting readiness across affected teams
• Promote consistent usage patterns, governance, and adoption of shared tools across teams that lack dedicated operations support

• Support organizational change initiatives related to process improvements, system transitions, and new tooling
• Develop and support change-management approaches to promote adoption, clarity, and operational continuity, including scheduling and leading training sessions
• Coordinate training, documentation, and communications…