IT Support Specialist

We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ+ people, to join our team. Don’t meet every single requirement? Studies have shown that people from marginalized communities are less likely to apply for jobs unless they meet every single qualification. At HRC, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

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The IT Support Specialist is a mid-level, hands‑on role responsible for delivering reliable, customer‑focused technical support to staff across the organization. Serving as a primary point of contact for end‑user support, this position plays a key role in ensuring the effective day‑to‑day operation of IT systems, devices, and enterprise applications in a hybrid work environment.

This role is responsible for imaging, deploying, and supporting end‑user devices; managing equipment inventory; and coordinating onboarding and offboarding activities, including system access and hardware provisioning. The IT Support Specialist provides ongoing support for both Mac and PC environments, enterprise productivity platforms, and other core business applications, applying sound judgments to independently resolve issues or elevate as appropriate.

In addition to frontline support responsibilities, the IT Support Specialist collaborates closely with internal IT team members, managed service providers, and vendors to support operational needs, maintain documentation, and contribute to continuous improvement of IT services. This role also provides technical support for organizational events and meetings, ensuring staff have the tools and support needed to work effectively and advance the mission of the Human Rights Campaign.

• Serve as the primary point of contact for end‑user technical support, independently delivering timely, customer service–focused assistance to staff across the organization.
• Provide first‑ and second‑level support for a wide range of technology issues, applying sound judgment to diagnose, resolve, and raise issues as appropriate.
• Own the day‑to‑day management of the IT support queue, ensuring all requests are prioritized, updated, documented, and resolved in accordance with defined SLA response and resolution targets.
• Image, configure, deploy, and support end‑user devices, including laptops, desktops, mobile devices, and peripherals, ensuring systems are fully operational and aligned with organizational standards.
• Support and maintain both Mac and PC environments, including operating systems, hardware troubleshooting, and software installation, with minimal supervision.
• Lead onboarding and offboarding activities for staff, including account provisioning and deprovisioning, equipment issuance and recovery, and access management across systems.
• Create, update, and maintain user accounts, groups, and access permissions across core enterprise platforms and identity management systems.
• Provide ongoing support for enterprise applications and productivity tools, ensuring appropriate access, availability, and coordination with application owners when issues arise.
• Serve as a liaison with vendors and service providers related to hardware, telecommunications, software, and managed services, including issue coordination and escalation.
• Manage and maintain IT hardware inventory, including tracking, lifecycle management, and coordination of procurement and replacements.
• Support audio‑visual and conferencing technologies for meetings, presentations, and virtual or hybrid events, including setup, troubleshooting, and user guidance.
• Maintain accurate documentation of systems, processes, assets, and recurring support issues, and contribute to knowledge base improvements.
• Identify recurring issues and recommend process improvements, automation opportunities, and documentation enhancements to improve support…