IT Support Technician

IT Support Technician Location

Onsite – Washington, DC

Monday–Friday

Participation in off‑hours support and an on‑call rotation is required.

On Cue Hire is seeking a skilled IT Support Specialist for a contract‑to‑hire opportunity supporting a fast‑paced, high‑performance professional environment in Washington, DC. This role is ideal for a hands‑on IT professional with strong Level II Mac and PC troubleshooting experience who thrives under pressure and maintains meticulous technical documentation.

• Provide Level II technical support for Mac and Windows systems in a high‑volume environment
• Troubleshoot hardware, software, printer (HP), and peripheral issues both onsite and remotely
• Accurately document incidents, troubleshooting steps, and resolutions within a ticketing system (e.g., Manage Engine or similar)
• Install, configure, image, modify, and repair desktops, laptops, and related equipment
• Diagnose issues using structured troubleshooting methodologies and diagnostic tools
• Support and troubleshoot LAN/WAN connectivity issues
• Set up and deploy workstations and user peripherals
• Escalate complex issues to Tier II/III teams with comprehensive documentation
• Monitor recurring issues and generate reports to support continuous improvement
• Follow up with end users to confirm resolution and ensure high service standards

• 3+ years of hands‑on IT support experience in a professional environment
• Strong Level II troubleshooting skills across MacOS and Windows
• Experience with enterprise ticketing systems
• Working knowledge of networking fundamentals (LAN/WAN)
• Ability to remain calm and organized in a fast‑paced, high‑pressure setting
• Strong communication and documentation skills

Full‑Time Salary Range: $70,000 – $80,000 annually (
equivalent Pay Rate during contract period
)

Actual compensation will be determined based on experience, skills, and qualifications. This role is eligible for conversion to full‑time employment following the contract period.