Help Desk Support Specialist; Senior
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-03-03
Listing for:
Taurean
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Clearance: T5/6C High Risk Public Trust
Location: Onsite – Washington, D.C.
Summary: Provide senior-level Tier 1/2 support for OIG HQ and field offices. Lead help desk operations and ensure VIP/SLA responsiveness.
Key Duties:
- Troubleshoot desktop, laptop, mobile, and telephony issues.
- Manage service tickets; enforce VIP SLA (30-min response, 48-hr resolution).
- Support Active Directory, O365, and LAN troubleshooting.
- Provide end-user training and guides.
Qualifications:
- Bachelor’s degree in IT or related.
- 5+ years of enterprise help desk/desktop support.
- Strong knowledge of Microsoft 365, AD, and network troubleshooting.
Position Requirements
10+ Years
work experience
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