Training Support and Program Analyst

About Us:

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations.

About this Position:

TJFACT is seeking a well-qualified Training and Support Program Analyst to support the Department of State - INL/SAO/AT, in Washington, D.C.! This position is equivalent to a Program/Management Analyst LVL 3.

The Training Support and Program Analyst Third-Party Contract (TPC) will create on-demand, online training, and videos for INL staff, which provide opportunities for INL staff globally to refresh or learn quickly about a relevant topic, without attending a longer form training. Training topics align with critical Administration priorities, including degrading and dismantling TCOs, narcoterrorists, and other criminal enterprises; disrupting illicit drugs that harm American communities;

and maintaining the U.S. advantage, access, and competitiveness in regions key to U.S. interests. This position also directly supports in-person staff training for INL, including by serving as a POC with NFATC and its Student Information System (SIS). INL expands efficiencies by using SIS to onboard INL staff, advertise and manage training announcements, and award training credit.

Please note this role a TPC and is contingent upon a contract award.

Major Duties and Responsibilities

Training Development/Delivery

• Coordinate and develop a suite of online and remote training modules and support materials, working with INL/SAO and relevant subject matter experts as required, to meet the specific needs of program officers and INL staff writ large. These online workshops, microlearnings, job aids, podcasts, etc., may be tailored for an overseas or domestic audience.
• Develop courses and their design plans according to INL/SAO/AT's SOP for online training or suggest enhancements to the SOP. Training materials should include measurable objectives, instructional strategy, and available resources. Certain courses, as instructed by management, may require a Facilitator Guide, Participant Guide, learning roadmap, and job aids.
• Analyze the training needs of the Bureau by completing a needs assessment. Identify what gaps are present, present findings to INL/SAO/AT management, and make recommendations.
• Evaluate the effectiveness of training courses by developing methods to measure knowledge retention and skill improvement of each trainee, which could include practical exercises, oral exams, pre/post-tests, etc.
• Ensure that INL/SAO/AT management approves all training courses and is regularly briefed during the development of any training curricula, classes, workshops, and information sessions.
• Support INL training efficiencies by serving as POC for National Foreign Affairs Training Center (NFATC's) Student Information System, including through tracking enrollment, announcements, and other related tasks.
• Assist in INL's Washington-based in-person training when surge support required by management.
• Assist training team in logistical matters involving online, remote and in-person events, this may include assisting in the procurement of venues, supplies or similar items, requiring market research, providing cost estimate input and/or drafting language for statements of work or pre-award documents

Share Point

• Serve as a consultant on INL's SharePoint platform providing guidance on how INL/SAO can best leverage its training information sharing with domestic and overseas offices.
• Recommend and implement changes to INL/SAO's SharePoint pages based on sound methodology and web design after receiving concurrence from INL/SAO to proceed.
• Track INL/SAO/AT SharePoint usage relevant to training, conduct assessments, and make recommendations to leverage SharePoint as a training resource across INL.

Program Analysis

• Assist in analyzing and improving training processes and procedures.
• Research and use government and private sector best practices to measure and improve training currently being offered within the Bureau.
• Use an Instructional Systems Design (ISD) methodology to create, measure, improve, and sustain training - one popular system of which consists of five phases (Analysis, Design, Develop, Implementation, and Evaluation) to ensure training materials are instructionally sound and meet the needs of INL domestic and overseas officers.
• Incorporate industry standard best practices for adult workplace learning, especially via online training platforms (e.g., Articulate) to produce high-quality training content.
• Aid in coordinating the interpretation and adaptation of available guidelines/SOPs to specific work-related issues; aid in analyzing the issues (e.g., workflow, delegations of authority, or regulatory compliance) and make recommendations for changes and improvements.
• Coordinate and distill subject matter…