Technical Support Specialist Security Clearance

Position: Technical Support Specialist with Security Clearance
Description SAIC is seeking a Technical Support Specialist to support a large federal government agency in Washington, DC. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays. Shifts available:
* Monday-Friday, 2:30pm-11:15pm Description of Duties:
* Perform advanced, day-to-day operational maintenance, support, and upgrades for complex operating systems and mobile workstations.
* Coordinate, direct, and perform complex software installations.
* Develop, implement, and promote standard operating procedures and schedules.
* Manage, maintain, and repair enterprise devices for remote global workforce with a user base of more than 20K.
* Utilize an IT Service Management ticketing system (Service Now) to document incidents and requests and the respective resolutions and fulfillments.
* Perform administrative tasks on devices in-person and remotely to support a broad range of issues.
* Attend to customers visiting the office in-person via scheduled appointments and walk-ins.
* Organize, configure, and perform troubleshooting on devices brought in for (re) imaging.
* Offer timely technical support and teach users how to operate devices correctly.
* Update and prepare official documentation and records for Leadership and team awareness as well as for future reference.
* Undergo continual training to stay current on corporate and team policies in addition to troubleshooting methods.
* Identify, monitor, and notify team and Leadership of trending issues, requests, and/or other pertinent matters. Qualifications Required

Education & Experience:

* Associates and 3 year of related experience;
Bachelors and 2 years; OR high school and 5 years of related experience.
* Ability to focus on ticketing and monitoring systems for sustained periods.
* Ability to follow standard operating procedures and comply with data entry standards.
* Strong oral and written communication skills with experience working directly with end-users, including VIPs.
* Excellent customer service skills.
* Experience with imaging mobile devices.
* Experience with Microsoft Active Directory and Group Policies. Required Clearance:
* US Citizenship.
* Active interim secret clearance or higher. Must be able to obtain a secret clearance. Desired Experience, Skills, &

Certifications:

* Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Configuration Manager (MECM).
* Microsoft Power Shell.
* TCP/IP based networking.
* Defender Anti-Virus Software.
* IT service life cycle management (design, build, test, deploy).
* Microsoft certifications.
* CompTIA A+, Network+, Security+. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.