Digital Communications Specialist

Digital Communications Specialist

Reports to:

Senior Director, Communications Strategy
Department:
Strategic Services

Location:

United States or Canada (Remote)

About Us

At Med Comms Experts and Nex Gen, who have recently combined forces, we believe our transformational role in communicating scientific progress has the power to shape clinical practice and improve lives.

We stand apart through strategic and creative thinking, excellence in execution, and a people-first, collaborative mindset. We partner with clients who share our ambition to challenge convention and co-create innovative solutions that make complex science accessible, engaging, and memorable.

By combining scientific depth with human-centered storytelling and digital innovation, we help medical and scientific leaders communicate with clarity, authenticity, and measurable impact.

We are expanding our dynamic team with a Digital Communications Specialist.

By offering a direct client engagement experience, we offer an accelerated career path that rewards innovative thinking, individuality, and a hunger for learning and teaching.

About the Role

We are looking for digital communications focused team member to support a range of client and internal projects. You have experience across a variety of digital platforms including websites, email, social media, ppc, and HCP-focused platforms. You value metrics and their role in demonstrating impact and guiding decisions. You'll get hands-on experience with multiple platforms, experiment with new tools and trends, and help bring digital strategies to life.

Responsibilities

• Research digital trends, tools, and strategies to bring new ideas to expand digital engagement and reach
• Draft omnichannel frameworks and channel strategies to reach HCP audiences across a variety of therapeutic areas
• Support the creation, scheduling, and delivery of email marketing campaigns and newsletters
• Support the creation and execution of paid media strategies including paid search and paid social
• Research and guide use of social platforms to drive HCP awareness, and manage social media platforms and tools
• Update and manage content across multiple websites
• Provide internal trainings on digital tools and platforms, create SOPs and documentation, and provide ad hoc support to team members
• Work closely with internal teams to support digital projects from concept to delivery
• Support video strategy, creation and dissemination
• Support metrics tools, build processes and provide insights to guide future strategies and demonstrate impact through storytelling
• Assist with SEO strategies to help boost visibility and reach across multiple websites

Qualifications

• Minimum 4 years' experience using a variety of digital communication tools including websites, content management systems, email platforms, social media and paid media/search
• Strong understanding of the principles of digital communications strategy
• Understanding of the role of omnichannel strategy in reaching audiences
• Working knowledge of HTML

• Can operate effectively within an informal, agile, quality-oriented work environment

• Excellent written and verbal communication skills and strategic mindset
• Experience with working with pharmaceutical and medical affairs teams, including legal and compliance, is an advantage
• Experience with Mailchimp, Looker Studio, Google Analytics, Sprout Social, Google Ads, and Word Press is an advantage