Director - Partner

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the Gov Tech 100 list over the past 5 years and has been recognized as the best companies to work on Built In.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.

By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide.

Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.

This role sits within the Granicus Experience Group (GXG), our in‑house digital agency, a cross‑functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best‑in‑class human‑centered practices and a design‑thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

GXG is a fast‑growing team at a high‑growth tech company, looking for a Director‑level Experience Partner for a new Strategic Account. This is a senior‑level, strategic role responsible for managing enterprise and executive‑level relationships and leading the full customer lifecycle for long‑term success. This role requires the development and execution of comprehensive digital strategies at the government agency level. Candidates will have experience leading large‑scale or program‑level projects for federal program customers.

The ideal candidate will have extensive strategic communications or program‑side experience within the federal government space, and will have experience leading new business development, organic growth on existing projects, solution definition and project delivery oversight for digital communications services and technology. A successful candidate has proven experience in project and personnel leadership. In this role, you will lead a team, as well as monitor, evaluate and document performance according to role‑based expectations and contract deliverables.

Equally important, you will lead matrixing and coordination with cross‑functional teams to best serve the Granicus customer and generate opportunity expansion.

This role requires problem‑solving and creativity, with the ability to quickly translate and link how our services and technology can bring specific benefits to our customer. The ideal candidate brings practitioner‑level expertise in the fields of government CX and digital communications, paired with a desire to develop and expand our footprint with this account.