Digital Operations Specialist

ABOUT SHATTERPROOF

Shatterproof is a national nonprofit working toward a world where addiction never defines or ends a life. Through evidence-based programs, advocacy, and public education, Shatterproof works to transform systems for tomorrow, support families today, and end stigma forever. Learn more .

Shatterproof is in a period of transformative and rapid growth. We are building new systems, reimagining how work gets done, and creating more cross‑functional alignment to accelerate our mission. To thrive here, you should be energized by building, not just maintaining—and excited to bring structure, clarity, and innovation to evolving spaces.

We’re looking for team members who:

• Build systems and processes from the ground up and improve them continuously as we scale.
• Take ownership and act with a builder’s mindset, bringing forward solutions rather than waiting for direction.
• Influence and collaborate across teams, shaping work through strong communication and relationship‑building.
• Move quickly, learn fast, and adapt with resilience, especially in a high‑growth, high‑impact environment.
• Are mission‑driven and motivated to leave their mark on an organization working to reverse the addiction crisis.

Shatterproof seeks a Digital Operations Specialist to manage the daily operations, reliability, and continuous improvement of our web ecosystem and digital engagement platforms. This role sits at the intersection of IT operations, content publishing, digital marketing, and data‑driven decision‑making. It ensures that our public‑facing digital properties—especially Shatterproof.org—are secure, accessible, high‑performing, and aligned with the needs of Marketing, Fundraising, and Programs.

A key responsibility of this position is responsive, high‑quality content publishing. The Specialist will manage updates across the primary website and microsites; maintain templates and design consistency; safeguard accessibility and SEO fundamentals; troubleshoot issues; and ensure that each update supports campaign, fundraising, and program goals. The role also administers and provides oversight for our suite of cloud‑hosted engagement tools—including Engaging Networks—ensuring configurations, integrations, and data flows operate smoothly.

In addition to ongoing operations, this role will support Shatterproof’s upcoming new Word Press website launch. This includes contributing to content preparation, assisting with user journey and IA evaluation, validating templates, coordinating with vendor partners, and helping ensure a smooth transition without disrupting daily publishing needs. While the migration is a significant near‑term project, Shatterproof.org’s long‑term stability and daily operational excellence remain the core focus of the role.

This position is deeply collaborative. The Specialist will work closely with IT, Marketing, and Fundraising; translate business requirements into technical execution; and balance rapid response work with structured processes such as QA, change management, and documentation. The ideal candidate brings a mix of hands‑on CMS experience, digital operations discipline, basic front‑end development comfort, and an understanding of how user experience impacts mission‑critical outcomes like fundraising and engagement.

• Execute timely content updates across Shatterproof.org, campaign pages, blogs, microsites, and landing pages to support Marketing, Fundraising, and Programs.
• Maintain CMS platforms (Word Press, Drupal, and occasional Wix sites), applying updates, patches, and configuration changes with appropriate QA and communication.
• Support the Drupal‑Word Press migration through content inventories, user journey mapping, template alignment, content QA, and vendor coordination.
• Troubleshoot site issues and monitor performance, using analytics and performance tools to identify root causes and recommend improvements.
• Ensure compliance with WCAG 2.1 AA accessibility standards; partner with content creators on accessible patterns, alt text, semantic markup, and scan remediation.
• Maintain brand…