Field Services NCR Lead

More About the Role

Leidos is seeking a Communications Network Engineer/Systems Engineer to support multiple sites in Washington DC area as one of the key members of the Field Services team. The candidate will be responsible for overall network operations support for a broad range of programs including response to outages, troubleshooting, and evaluating various components of the network at Washington Navy Yard and the Pentagon.

Duties include providing first response in support of various VIPs network and client services. Support level duties may include troubleshooting and testing while coordinating with other capabilities, communicating with customer POCs, and Leidos management.

This sub family is responsible for overall network engineering support for a broad range of programs including planning, designing, and evaluating various components of the network. Duties may include providing specifications for network architecture, evaluating, and recommending new technologies to enhance current capabilities, and performing needs assessments. Support level duties may include monitoring, installation, modification, testing, and servicing of network equipment.

National Capital Region Field Services requires elevated network support services, consisting of continuous technical support during working hours and rapid remediation in the event of failures, both during working hours and possibly after‑hours support. Premier support is required to support the high tempo and mission‑critical operations of the Washington Navy Yard and Pentagon staff, including elevated services to assigned Flag Officers/Senior Executive Service and associated staff.

• Travel in the NCR region to various customer locations, primarily Washington Navy Yard and the Pentagon.
• Lift and carry 50 lbs up to a 100 ft at a time; must be able to lift 25 lbs vertically using ladders.
• Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and stand or sit for 8 hours at a time.
• Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
• Identify different colors of wires and cables; correct vision to 20/20 or better to read schematics, test equipment, computer monitors and optical test equipment such as OTDR.
• Judge distance between objects to work safely on ladders and in confined spaces.
• Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required.

• Access all necessary communication closets and configure and deploy network equipment within the Area of Responsibility (AOR) listed.
• Change VLANs on network port configurations to assist in incident management.
• Split working hours daily between two sites:
  Washington Navy Yard and Pentagon.
• Configure and optimize network servers, hubs, routers, and switches.
• Pull switch activity logs and switch capacity reports.
• Perform port activation, deactivation, and logical moves on switches in support of emergent MAC moves.
• Engage and escalate problems to the SMIT Network Operations and/or Command Center for support when incidents/problems exceed their capabilities or networking privileges.

• B.S. Degree and 4 years of prior relevant experience. A B.S. degree can be waived for those with an HS diploma and 8 years of prior experience.
• U.S. Citizen and possession of an active DoD Secret Clearance.
• Valid DoD 8570 IAT Level II:
  Security+ or higher Certification, Cisco Certified Network Associate (CCNA).
• Demonstrated expertise in IT Enterprise Operations and Network Operations.
• Experience with Microsoft Windows OS, version 11.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Advanced network troubleshooting skills.
• Excellent customer service skills.
• Excellent oral and written communication skills.

• Organized and detail‑oriented.
• Strong leadership skills.
• Self‑motivated/self‑direc…