Software Consultant​/Site

Department: mLINQS Professional Services

Reports To:

mLINQS Consulting Manager

Clearance: DOD Top Secret

• Client Engagement:
  Work with client to gather, analyze, and document their business requirements and workflows to develop a deep understanding of the requirements.
• Solution Configuration:
  Configure the mLINQS software according to client specifications, customizing features and functionalities to align with their business needs.
• Training:
  Develop and deliver comprehensive training sessions for clients, ensuring they are well‑equipped to utilize the software smoothly and effectively.
• Issue Resolution:
  Identify and address any technical issues or challenges that arise with the mLINQS software and collaborate with technical resources to find solutions.
• Documentation:
  Facilitate clear and concise documentation including reviewing client user guides (if applicable), training materials, test plans, and configuration notes to enable knowledge transfer and user adoption.
• Quality Assurance:
  Develop test plans and conduct testing of the software to validate its functionality and performance meets the client’s requirements.
• Collaboration:
  
  Work closely with the cross‑functional teams to ensure alignment with customer business requirements.
• Continuous Improvement:
  Provide feedback from client interactions to contribute to the improvement of software features, user experience, and implementation processes.

• MUST have a DOD Top Secret Security Clearance.
• 5 years of support experience including installation, configuration, troubleshooting, and training.
• A BA/BS degree or an additional 4 years of relevant experience.
• Excellent analytical and communication skills with the ability to communicate (oral, written, and active listening) to all levels of the business.
• Excellent problem‑solving skills, with the ability to analyze issues, identify root causes, and implement solutions.
• Above average knowledge of the Microsoft 365 suite of products including Outlook, Word, Excel, PowerPoint, SharePoint, and TEAMS.
• Knowledge of data import and export of both fixed and delimited CSV files as well as the ability to develop and manipulate pivot tables in Excel.
• The ability to develop and maintain a thorough understanding of the mLINQS application and a working knowledge of SQL scripting.
• The ability to develop and maintain expertise in the Joint Travel Regulations (JTR), the Federal Travel Regulations (FTR), and the Department of State Standardized Regulations (DSSR).

Work Location & Flexibility:
Casepoint is located in Washington, D.C., and this position is required to report to the customer location in Springfield, VA between 2 and 5 days per week. When not working at a customer location, the resource will work remotely from home. This position will also be expected to travel to other customer locations as needed (approximately 10% travel).

Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.