IT Field Operations

Description

Leidos Digital Solutions, Inc. has an opportunity for IT Field Operations individuals to join our IT Services Team, supporting Members and their staff in the U.S. House of Representatives.

Office-based assignment in the Leidos offices in Southwest Washington, D.C.

• Provide consultation to customers for a variety of technical requests and problems, including but not limited to: technology needs to meet business objectives; security policy implementation and compliance; equipment requirements and planning for staff in multiple locations; equipment lifecycle planning and refresh; disaster planning, data loss prevention, and data recovery; information access planning and information sharing practices; and security planning and preparations for devices during international travel.
• Examine customer problems and collaborate to develop a solution for technology issues or problems of medium complexity. For example, analyze software or equipment issues or application configuration, and gather information to develop and recommend a solution to align with operational need and enterprise environmental requirements.
• Collaborate with customer contacts; various Government departments; suppliers, manufacturers and other vendors; and colleagues to address requests and problems. Gather and document needs and requirements of individual users and customer points of contact, collect other information needed from colleagues and outside research, in order to recommend a solution.
• Use a best practice approach to provide in‑depth and expert knowledge for medium complexity technical areas.
• Provide regular communication to management and others, including explanation of practices and methods used.
• Obtain and apply knowledge of the customer environment (policies, standards) and technical domain standards.

• Bachelor's degree in related field with two plus (2+) relevant experience, may consider more years of experience in lieu of degree.
• Solid background and firm understanding of end user computing technologies (Windows PC, Apple, Mobile, Active Directory, Account & access management) and the ability to teach / transfer knowledge to entry level staff.
• Experience teaching and consulting new technology support professionals and guiding them.
• Willingness to work a flexible schedule to support occasional after hours/weekend projects or critical support functions.
• Strong communication skills.
• Experience directly interfacing with stakeholders and different levels of customer org chart.
• US Citizen required and the ability to obtain and maintain a Public Trust Clearance.

• One plus (1+) years' experience supporting customer needs on Capitol Hill and advising them on technology related matters.

Pay Range $59,150.00 - $

Competitive compensation package with Health and Wellness programs, Income Protection, Paid Leave and Retirement benefits.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.