Instructional Technology Specialist at KIPP DC Washington DC

Instructional Technology Specialist

The Instructional Technology Specialist role is an integral part of the Academic team, ensuring that our schools are empowered to successfully implement instructional technology. The starting salary range for this role is $86,280-$93,782. This is a full‑time position based at HDQ with an anticipated start date of August 15.

Occasional flexibility (4 days per week onsite). The role will regularly provide on‑site support to school teams and work in multiple locations.

• Develop and facilitate training strategy throughout the year, taking ownership of the training cycle for selected instructional technology platforms.
• Collaborate with outside vendors to craft top‑tier training for all products.
• Proactively identify training needs and updates required due to product UI changes; ensure all trainings are kept current.
• Lead integration of instructional technology products through 1‑on‑1 meetings, group meetings, office hours, in‑classroom coaching, and trainings.
• Guide teachers, leaders, and coaches to deeply understand the opportunities products provide, the data available that can inform instruction, and best practices.
• Support large‑scale adoption of new products across the organization.
• Coordinate with relevant teams, monitor progress, and support implementation.

• Lead pilot programs for innovative instructional technology opportunities (P3).
• Support efficacy data studies to determine if the product is impactful and should be adopted.

• Create, update, curate, manage, and share 1‑pagers, screencasts, videos, GIFs, graphic organizers, etc. for teachers, leaders, and coaches for products in the PLP.
• Proactively seek out needs in product implementations and provide resources to prevent problems and address needs.
• Reactively create additional resources based on incoming requests, repeated questions, and Zendesk tickets.

• Strategically manage the internal website, instructional technology Resource Center (ITRC), as a dynamic knowledge hub, maintaining it with up‑to‑date resources for all programs.
• Establish the ITRC as the go‑to resource for teachers, leaders, and coaches seeking information or resources for any program within the PLP.
• Facilitate connections between ITRC and Central Resource Center (CRC), and develop exclusive resources for the CRC.
• Ensure an intuitive, user‑friendly interface for the ITRC (UI/UX design).
• Design and publish recorded webinars and other training resources for asynchronous, 24/7 accessibility to all users.

• Serve as level 1 tech support for all products and as the point of contact for all teachers and staff (approximately 1,200 end users) via Zendesk tickets, emails, Slack messages, and calls.
• Support other teams—including data analysts and student support—in resolving issues with their products and developing resources to support their end users.
• Work with end users, schools, and vendors to solve problems, update integrations, request needed features, and beta test improvements.
• Proactively improve macros and tools in Zendesk in response to qualitative and quantitative data.

• Bachelor’s degree required.
• Minimum of 5 years of experience in K‑12 education (instructional or technology roles preferred), including at least 3 years of classroom teaching experience with a track record of successful use of blended learning programs and tools and strong student achievement.
• Passion for data, technology, and blended learning, with experience teaching with technology and supporting or managing these programs in an educational institution.
• Outstanding attention to detail and a proactive iteration mindset.
• Enthusiasm for working in schools.

• Advanced degree.
• 2+ years of instructional coaching or district administration roles.
• Successful project management experience in previous positions, with use of project/work‑management tools.
• Experience…