Help Desktop Support w​/Smartsheet, Zendesk Technology, Salesforce, and JIRA Consortium

Help Desktop Support w/Smartsheet, Zendesk Technology, Salesforce, and JIRA

Location:

The Consortium, Inc., Washington DC.

• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Operations Team, National Operations Committee-associated meetings, and all team meetings.
• In collaboration with team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.

• Bachelor's Degree is required.
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work product promptly and on deadline.
• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.
• Can be fully remote or onsite in the Washington DC office if preferred.