Video Teleconferencing Technician

Responsibilities

• Influence internal and external resources to achieve desirable outcomes for customers.
• Regularly communicate complex VTC (Video Teleconferencing) concerns and solutions.
• Handle and protect confidential information as needed.
• Maintain flexibility in work schedules to meet customer business needs.
• Act as a service advocate for video collaboration rooms/systems.
• Assist with video booking and connections.
• Adhere to all client and Yorktel procedures and policies.
• Create and maintain Standard Operating Procedures (SOPs) and run books for job functions.
• Perform scheduled checks on all conference rooms.
• Coordinate with users to configure VTC systems for optimal performance, including audio, visual, content sharing, and recording.
• Collaborate with the onsite team to create and maintain user documentation and quick reference guides (QRG) for A/V technology.
• Provide client training on collaboration technology.
• Troubleshoot conference spaces and related technology.

• High School Diploma or Technical Certification;
  Bachelor's Degree is a plus.
• 2-5 years of experience in video conferencing solutions and customer support.
• 2-5 years of A/V experience.