Service Delivery & Support Manager w​/Secret Clearance Security Clearance

Position: Service Delivery & Support Manager w/Secret Clearance with Security Clearance
Responsibilities & Qualifications We are seeking a Service Delivery & Support Manager for the CSES contract. The Service Delivery & Support Manager is responsible for end-user service delivery functions and underlying processes, including event, problem, incident management, request fulfillment, ITSC operations, and desk-side support. This role works across CCS Government lines of authority to ensure seamless, integrated service delivery. REQUIRED QUALIFICATIONS Experience
* Experience managing and delivering IT service operations in a cross-functional environment with requirements of similar size , scope, and complexity.
* Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable. Certifications
* Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
* ITIL 4 Managing Professional certification, or current equivalent ITIL 4 role-aligned certification ; related modules/exams should be stated . Education
* Bachelor's in IT, Management, or related field or additional 4 years experience in lieu Clearance
* Secret RESPONSIBILITIES
* Manage end-user service delivery across ITSC, desk-side support, incident, problem, request fulfillment, event, and related service operations processes.
* Coordinate operational support across service owners, Government stakeholders, technical teams, and customer-facing support teams.
* Ensure service delivery functions meet SLA/SLO targets, quality standards, operational procedures, and customer expectations.
* Identify and implement service operation improvements that reduce friction, increase consistency, and improve customer outcomes.
* Drive cross-functional resolution of service delivery issues, handoff problems, escalations, and process gaps.
* Support reporting, governance, performance reviews, corrective actions, and continuous improvement for service delivery operations. Overview WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

* Location:

DMV
* Environment:
On Site
* Noise level:
Low

* Schedule:

Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs
* Travel:
Less than 10% WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizenship Secret WAGE INFORMATION Target salary range: $150,000 - $220,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch;

reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER INFORMATION Please note…