More jobs:
Sr. Windows Server Tower Lead; Solution Engineer
Job in
Washington, District of Columbia, 20001, USA
Listed on 2026-07-14
Listing for:
System One Holdings, LLC
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
Windows Server, Systems Engineer, Systems Administrator, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Sr. Windows Server Tower Lead (Solution Engineer)
Location:
Washington, DC (onsite) Type:
Contract Compensation: $56.23/HR on W2 Security Clearance:
Ability to obtain and maintain a Public Trust clearance
- Provide oversight and management support for over 30 Windows engineers responsible for operations, maintenance, and engineering support for the Department of Transportation's Common Operating Environment (COE).
- Lead the Windows Server Tower team, offering technical expertise and strategic guidance on Windows server infrastructure and cloud migrations.
- Manage service delivery, including provisioning, patching, vulnerability remediation, and documentation of server environments across multiple platforms and cloud providers.
- Serve as escalation point for application support, troubleshooting, and complex system issues, ensuring timely resolution and minimal service disruption.
- Create, update, and maintain system documentation, standards, and procedures for domain technologies.
- Facilitate daily change management meetings and oversee Change Requests through the Service Now platform.
- Monitor ticket queues, enforce documentation standards, and train staff on best practices for ticket handling and compliance.
- Collaborate with cross-functional teams to support new enterprise systems, perform root cause analysis, and implement process improvements.
- Prepare and deliver presentations, reports, and data calls to DOT and management teams concerning system performance and project status.
- 8+ years of experience managing multi-discipline server and system operation teams in a dynamic environment.
- Proven expertise in managing service delivery and solution architecture for enterprise Windows environments.
- Experience leading teams of 30+ personnel supporting complex engineering, operations, and maintenance tasks.
- Project management, project lead, or program manager experience supporting government or large-scale clients is highly preferred.
- Strong knowledge of multi-vendor server operating systems and enterprise infrastructure.
- Extensive experience in fast-paced ITSM environments, root cause analysis, and risk mitigation strategies.
- BS degree or higher in a relevant technical field.
- Ability to collaborate effectively across teams, vendors, and management levels.
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